Summary
Overview
Work History
Education
Skills
Timeline
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Jade Deweese

Yakima,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

MET Supervisor

The Home Depot
09.2018 - Current
  • MET’s mission is to create a consistent, frictionless, and enjoyable shopping experience for The Home Depot customer. MET Supervisors support this by: Driving Associate & Supplier Experience, Enabling Sales & Growth, & Focusing on Operational Commitments.
  • MET Supervisors directly supervise the activities of Merchandising Execution Associates (MEAs) as they merchandise and maintain various product sets within the store. MET Supervisors are responsible for planning, communicating and executing The Home Depot’s merchandising strategy, while building and maintaining strong relationships with store leadership and suppliers. The tasks listed below include typical roles and routines of a MET Supervisor and is meant to serve as a resource to assist in planning your time appropriately.
  • Plan daily activities (projects, GS, BIT) in accordance with available hours each day/week.
  • Review project in In Review (IR) status; follow up and update any issues in MLX until Ready for Execution (RFE); plan execution of projects in RFE.
  • Print all required material (project instructions, planogram (POG), pre-walk work, and project RIG) to validate project is ready for execution.
  • Communicate with Manager on Duty (MOD) and Department Supervisors to provide updates on current projects and any specific area impacts; partner to address any issues that may impact General Service and project completion by performing condition walks.
  • Utilize Ladle and communicate "Today's Goal" with starting bay / ending bay and specific General Service tasks with Team.
  • Consistently recognize associates (including birthdays, anniversaries, Homer Awards and Bravo cards).
  • Review the Supervisor Dashboard and resolve existing notifications (as needed); utilize the Expectations and Leadership pages to drive team goals.
  • Improve associate behaviors by providing in the moment and recurring feedback to support growth and development.
  • Provide feedback to MET Associates of behaviors during MET Observations. Reward and recognize good behaviors and teach, coach, and train on opportunities.
  • Complete Monthly Touchpoints with each associate consistently each month. Discuss leader behavior topic and any wins or opportunities from observations. Use Manager Notes to document any further actions or coaching.

1st Assistant Manager

Big 5 Sporting Goods
01.2009 - 12.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

GED -

Yakima Valley Community College
Yakima, WA
01.2009

Skills

  • Project Management
  • Conflict Resolution
  • Organizational Skills
  • Workload Management
  • Time Management
  • Vendor Relations
  • Task Prioritization
  • Customer Service
  • Problem Solving
  • Continuous Learning
  • Delegation Skills
  • Safety Compliance
  • Performance Evaluation
  • Strategic Planning
  • Attention to Detail
  • Performance Monitoring
  • Goal Setting and Achievement
  • Product Merchandising
  • Relationship Building
  • Process and Procedure Development

Timeline

MET Supervisor

The Home Depot
09.2018 - Current

1st Assistant Manager

Big 5 Sporting Goods
01.2009 - 12.2017

GED -

Yakima Valley Community College

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Jade Deweese