Jade Di Troia

Personable and dedicated Customer Service Representative with extensive experience in the Funeral Care industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking and motivated with over 20 years of experience of success with multi level customer service. Dedicated to working closely with employees to maximize productivity and optimize procedures.

I have worked for our family business, Fresh Pond Crematory D.B.A. U.S. Columbarium Co., on and off from the age of 17 until December 2021. I started there doing little things, organization, filing, stocking urns, answering phones, releasing cremated remains and worked my way up until there was very little that I hadn't done. I was the acting office manager in charge of the daily functions of the crematory during the height of the Covid-19 Pandemic. I have been given much praise by all with whom I tirelessly worked with during that time for getting the most efficiency out of each day while keeping us all as safe as possible.