Jade Dowd
Portland,OR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Acorn Dentistry for Kids
01.2023 - Current
- Greets and assists patients with check-in procedures.
- Enhances patient satisfaction by efficiently scheduling appointments and managing patient flow as well as addressing any concerns or questions.
- Manages sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlines communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trains new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Verifies patient insurance eligibility and entered patient information into system (CCOA, CCOG, CCOF, etc) as well as obtain authorizations for treatments and procedures.
- Reduces wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitors inventory levels of dental supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinates transportation to get patients to and from medical appointments.
- Increases efficiency in multi-disciplinary meetings by preparing agendas, taking minutes, and distributing follow-up action items.
- Recommends service improvements to minimize recurring patient issues and complaints.
- Resolves customer complaints professionally using established follow-up procedures.
- Promotes a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Coordinates team events such as birthdays, organizing morning huddles, and helping volunteer at public marketing events.
- Increases office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Creates schedules for the Dental Assistants and Clinic Coordinators
- Oversees the clinic alone one day a week servicing 20-40 patients.
- Standardizes and updates forms, templates, and procedures for common dental billing tasks.
Waitress
Basil and Board
01.2020 - 09.2022
- Balanced diverse responsibilities while operating the host stand, expo, and POS terminals to input tips, void, refund customers, split bills, and calculate the totals.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Memorized over 30 menu items as well as rotating specials and alcoholic beverages.
- Served beverages including wine, crafted beer, and premade house cocktails to 50-300 customers per shift.
- Provided support during busy periods by assisting other servers with cleaning tables and resetting them quickly, running food, seating customers, and taking orders for incoming guests.
- Worked catering buyouts and private parties.
- Opened and closed the restaurant in a timely manner by completing and checking off the task chart.
Baker
Basil and Board
01.2020 - 09.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Resolved customer concerns with positive approach and constructive strategies.
- Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
Line Cook
Basil and Board
01.2020 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Assisted team members in food preparation to better improve customer experience by quickly and efficiently moving all orders through the food preparation process
- Adhered to food safety procedures to ensure proper sanitation and dietary restrictions
- Maintained a safe, clean, and organized environment.
- Process and organize new shipment items, backstock the storage room, and stock the line with fresh and dated products.
- Prepped food each morning to be stocked throughout the day.
Line Cook, Barista, Cashier
Panera Bread
08.2017 - 01.2020
- Greeted new and returning customers and developed relationships resulting in customer loyalty.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Chemeketa Community College
Salem, ORSkills
- Excellent interpersonal communication
- Driven by results, solutions, and impact
- Hardworking and reliable
- Determined and self motivated
- Organized and resourceful
- Patient and an active listener
- Insurance verifying (OneHealth Port, Advantage Dental, Delta Dental, Phtech/CIM 3&5, MMIS)
- Scheduling, documenting, and recording information (Open Dental, Axle, Epic, QuickBooks)
- Inventory management (Faliam, Costco, & Amazon)
- Payment collection (Quickbooks)
- Working multiple phone lines
Volunteer Experience
- Sierra Heights Elementary, Teaching assistant, Tutored and assisted with assignments, graded papers, cleaned, and organized.
- Babysitter/Caregiver - Brooke Schroeder, Lovingly cooked, cleaned, played with, transported, educated, and cared for two boys. Assisted with daily living activities and tended to the farm animals.
- Babysitter - Lindsay Hodgson, Childcare of two girls weekly included Cooking, Cleaning, Bathing, and caring for house pets. Carefully followed the parents’ instructions regarding schedules, chores, discipline, and free time with electronics.
Timeline
Patient Care Coordinator
Acorn Dentistry for Kids
01.2023 - Current
Baker
Basil and Board
01.2020 - 09.2022
Line Cook
Basil and Board
01.2020 - 09.2022
Waitress
Basil and Board
01.2020 - 09.2022
Line Cook, Barista, Cashier
Panera Bread
08.2017 - 01.2020
Chemeketa Community College
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