Summary
Overview
Work History
Education
Skills
Timeline
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Jade Drozd

Jade Drozd

Austin,TX

Summary

Dynamic and results-driven professional with extensive experience in hospitality, notably as a Waitress Supervisor at Weesatche Dance Hall. Proven track record in enhancing customer satisfaction through exceptional service and effective complaint handling. Skilled in task delegation and food safety, contributing to increased guest retention and streamlined operations.

Overview

14
14
years of professional experience

Work History

Waitress Supervisor

Weesatche Dance Hall
09.2018 - 12.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Developed loyalty program that increased repeat visits from customers.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Monitored dining area to ensure all guests received attentive service without delays.

Delivery Driver

DoorDash
09.2018 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Improved delivery accuracy by diligently checking orders before departure.

Housekeeper

Deb’s Oilfield Housekeeping
04.2019 - 09.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cook

Corner Cafe Saloon
06.2011 - 12.2014
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.

Drive-Thru Cashier

Taco Bell
08.2012 - 10.2014
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Followed company policies and procedures regarding cash handling.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.

Clerk/cook

The Texan
01.2012 - 12.2013
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.

Education

Bachelor Of Early Childhood Care And Education - Early Childhood Education

Post University
Waterbury, CT

Associate Of Business Administration -

American InterContinental University
Schaumburg, IL
06.2021

Mortuary Science - Anatomy

Victoria College
Victoria, TX
01.2014

GED - Continuing Education

Victoria College
Victoria, TX
04.2011

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Waiting tables
  • Table management
  • Menu design
  • Strong leadership
  • Hygiene standards
  • Customer service
  • Food and beverage service
  • Relationship building
  • Food safety
  • Conflict resolution
  • Inventory controls
  • Staff management
  • Greeting and seating guests
  • Food presentation
  • Worker training
  • Work schedule creation
  • Critical thinking
  • Cash handling
  • Opening and closing procedures
  • Food safety understanding
  • Payment acceptance
  • Supply ordering
  • Team collaboration
  • Safety training
  • Menu planning
  • High volume dining
  • Food delivery oversight
  • Reservations coordination
  • Work area inspection
  • Kitchen equipment operation and maintenance
  • Supplies purchasing
  • Kitchen staff coordination
  • Recruitment
  • Food plating and presentation
  • Inventory control
  • Service training
  • Point of sale POS software
  • Microsoft Excel
  • Production and time sequencing
  • Service quality standards evaluation
  • Food portion specification
  • Production reporting
  • Data entry software
  • Special menu planning
  • Policies development
  • Food assembly supervision
  • Food production management
  • Cooking
  • Work station assignments
  • Recipes and menu planning
  • Kitchen staff supervision
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Food preparation

Timeline

Housekeeper

Deb’s Oilfield Housekeeping
04.2019 - 09.2022

Waitress Supervisor

Weesatche Dance Hall
09.2018 - 12.2024

Delivery Driver

DoorDash
09.2018 - 01.2023

Drive-Thru Cashier

Taco Bell
08.2012 - 10.2014

Clerk/cook

The Texan
01.2012 - 12.2013

Cook

Corner Cafe Saloon
06.2011 - 12.2014

Bachelor Of Early Childhood Care And Education - Early Childhood Education

Post University

Associate Of Business Administration -

American InterContinental University

Mortuary Science - Anatomy

Victoria College

GED - Continuing Education

Victoria College

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Jade Drozd