Jade East

• Acting store manager when Senior Store manager is out of business.
  
• Provide technical skills and product knowledge information to sales associate.
  
• Driv team operational performances.
  
• Continue to develop skills, competencies, product knowledge through assigned course work and training.
  
• Demonstrate company values and support company initiatives and any other activities requested by supervisor.
  
• Maintain competitive awareness of advertisements and product offers.
  
• Follow open and closing procedures, assist in processing inventory counts and assist in audit compliance.
  
• Demonstrate proficiency in sales. Product knowledge and operating activities, seek and accept constructive feedback for continuous personal, professional and performance development.
  
  

• Provided high-quality customer service to optimize customer purchasing and payment process.
  
• Maintain constant presence on sales floor to address customer needs.
  
• Educated customers on available product options to meet and exceed customer service experience.
  
• Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
  
• Delegating visual floor set
• Maintain average dollar sale goal of $175.

• Hiring
  
• Recruiting
  
• Training employees
  
• Ordering supply
  
• Scheduling
  
• Keeping track of payroll
  
• Keeping track of KPI Reports
  

• Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.
  
• Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.
  
• Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.
  
• Maintain and organize store displays to enhance product visibility and expedite product location activities.
  
• Provide training to 47 employees to uphold company policies and sustain customer satisfaction.
• Increased sales by 112% year over year goal for 7 consecutive months

• Purchase and manage supplies for office along with performing photocopy and runner duty.

• Answer phones, greet and help customers with inquiries and resolve basic concerns.

• Create and oversee 1staffing events.

• Proofread and edit official correspondence.

• File and maintain reports for managers on regular basis.