Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Jade Easter

Studio City,CA

Summary

Years of experience thriving in a team environment through effective communication and problem solving skills. Friendly, kind and easy to get along with. Easy to talk and enjoy interacting with others. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and extroverted. Able to learn quickly and master new skills.

Overview

10
10
years of professional experience

Work History

Call Center Dispatcher

Citywide Rooter and Hydrojet
Burbank, CA
01.2018 - Current
  • Assisted customers with scheduling appointments for service technicians to visit their home or business.
  • Answered incoming calls from customers and provided appropriate information in a timely manner.
  • Resolved customer complaints in an efficient manner while adhering to company policies.
  • Followed up with customers after completion of services to ensure satisfaction and address any additional needs or concerns.
  • Coordinated communication between service technicians, customers, and management team.
  • Monitored all incoming customer requests, logged details into the call center database and assigned service technicians to complete jobs.
  • Produced comprehensive report summaries for senior management by recording service call data.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Maintained detailed reports of all incoming calls, including duration and outcome of each call.

Marketing Assistant

Dave & Buster's
Irvine, CA
09.2015 - 12.2017
  • Provided daily administrative support to the Marketing Manager.
  • Established and nurtured connections with industry influencers.
  • Organized promotional events, scheduling speakers and coordinating activities.
  • Assisted with the development and implementation of marketing campaigns.
  • Contributed to brainstorming sessions, generating innovative ideas for campaigns and initiatives.
  • Coordinated and managed photo shoots for product launches and special promotions as required.
  • Worked jointly with marketing team to create new event concepts and enhance customer communication initiatives
  • Assisted in coordinating various promotional events and tradeshows.
  • Organized and maintained a database of current and potential clients.
  • Provided daily administrative support to the marketing team.
  • Managed booths at the 6th Annual Skate For A Cause event organized by the Sheckler Foundation.
  • Assisted Marketing Manager with UFC nights for Rampage Jackson at Dave and Busters in Irvine and Hollywood
  • Contributed to the promotion of Dave and Busters by assisting in different booths at Special Events

Event Server

Chronic Tacos
Orange, CA
05.2014 - 08.2015
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Special Events assistant for various concerts at the Verizon amphitheater in Irvine.

Education

High School Diploma -

Back Bay Highschool
Costa Mesa, CA
06-2014

Skills

  • Eager to learn
  • Critical thinker
  • Excellent communication skills
  • Reliable and punctual
  • Exceptional customer service
  • Customer Relationship Management
  • Relationship Building
  • Outgoing
  • Friendly
  • Team Player
  • Beauty Trends
  • Makeup Application
  • Listening Skills
  • Goal-Oriented
  • Flexible Schedule
  • Teamwork and Collaboration

Languages

English
Professional

Affiliations

  • Beauty
  • Fashion
  • Swimming
  • Reading
  • Volunteering
  • Hiking
  • Gardening
  • Interacting with my son
  • Journaling
  • Cooking

References

References available upon request.

Timeline

Call Center Dispatcher

Citywide Rooter and Hydrojet
01.2018 - Current

Marketing Assistant

Dave & Buster's
09.2015 - 12.2017

Event Server

Chronic Tacos
05.2014 - 08.2015

High School Diploma -

Back Bay Highschool

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Jade Easter