Summary
Overview
Work History
Education
Skills
Timeline
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Jade Edwards

Dunwoody,GA

Summary

Systematic Release Manager dedicated to leading the deployment of defect-free products. Experienced in collaborating with development, quality assurance, and business analysts to achieve internal and customer expectations. Seeking a dynamic position with the opportunity for advancement. Highly skilled in overseeing all stages of product release cycle, ensuring smooth and timely delivery. Strong background in managing cross-functional teams, coordinating with stakeholders, and implementing effective strategies for software release projects. Known for improved efficiency in release management processes through innovative solution implementation. Possess strong problem-solving, leadership, and communication skills.

Overview

7
7
years of professional experience

Work History

Release Manager / Jr. Business Analyst

Community Loans of America
Sandy Springs, GA
10.2022 - Current
  • Reviewed release plans, coordinated activities with project teams and stakeholders to ensure successful execution of releases.
  • Developed, documented, and maintained software release processes that adhere to industry standards and best practices.
  • Conducted risk assessments for each release cycle and identified mitigation strategies as required.
  • Managed the communication process between development, QA, operations, vendors, customers and other stakeholders throughout the entire release cycle.
  • Monitored application performance after deployment to ensure quality assurance objectives were met.
  • Ensured all necessary approvals were obtained before rolling out new versions of applications into production environments.
  • Collaborated with cross-functional teams to troubleshoot and resolve any issues encountered during the software release process.
  • Facilitated meetings with stakeholders to discuss upcoming releases and coordinate tasks accordingly.
  • Prepared test plans for validating functionality of released products before deployment.
  • Oversaw planning and detailed execution of processes throughout development lifecycle.
  • Managed schedules and implementation of product updates and new releases.
  • Worked with project stakeholders in QA, development and business analysis to achieve objectives.
  • Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
  • Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
  • Facilitated design sessions with the implementation team to define the solution.
  • Undertook comprehensive project management duties, ensuring timely delivery of project objectives.

Server

Houstons
Atlanta, GA
06.2021 - 10.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Business Analyst

Zelis Healthcare
Sandy Spring, GA
08.2020 - 05.2021
  • Performed cost-benefit analysis of proposed changes to business processes.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Assisted in developing training materials for internal staff on new products or services.

Lead Customer Service Representative

Zelis Healthcare
Sandy Springs , GA
06.2017 - 05.2021
  • Provided guidance and support to customer service representatives.
  • Assisted in resolving escalated customer complaints.
  • Developed customer service policies, procedures and standards.
  • Monitored team performance and provided feedback for improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Handled inquiries from customers regarding product information or services offered.
  • Identified opportunities to enhance customer satisfaction levels through process improvements.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
  • Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.

Education

Bachelor of Science - Psychology

Clayton State University
Morrow, GA
05-2017

Skills

  • Overseeing calendars
  • Test Automation
  • Developing relationships
  • Agile Methodology
  • Requirements Analysis
  • Release planning
  • Software Development Lifecycle
  • Continuous deployment
  • Continuous integration
  • Managing releases
  • Collaborating with stakeholders
  • Configuration Management
  • Release scheduling
  • Maintaining regulatory compliance
  • Guiding team operations

Timeline

Release Manager / Jr. Business Analyst

Community Loans of America
10.2022 - Current

Server

Houstons
06.2021 - 10.2022

Business Analyst

Zelis Healthcare
08.2020 - 05.2021

Lead Customer Service Representative

Zelis Healthcare
06.2017 - 05.2021

Bachelor of Science - Psychology

Clayton State University

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Jade Edwards