Jade Ellcey
Polo,MO
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Corner Cafe Restaurant. Proven ability to enhance operational efficiency and guest satisfaction while managing cash handling and training staff. Recognized for optimizing financial processes as a Regional Accountant at Salvation Army, contributing to significant cost savings.
Overview
14
14
years of professional experience
Work History
Server
Corner Cafe Restaurant
09.2021 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall efficiency in operations.
- Trained and mentored new staff members on menu offerings and service standards.
- Collaborated with kitchen staff to coordinate food preparation and meet customer requests promptly.
- Resolved customer complaints professionally, maintaining high satisfaction levels during service shifts.
- Oversaw daily cash handling procedures, ensuring accurate transactions and accountability.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Regional Accountant
Salvation Army
04.2011 - 02.2014
- Crafted general journal entries and maintained daily accounts payable edits for 16 accounts.
- Contributed to cost-saving initiatives through rigorous expense review and monitoring against budget targets.
- Delivered timely financial information to stakeholders through regular reports outlining revenue trends, variance analysis, profitability ratios, among others.
- Facilitated successful audits by maintaining organized records, coordinating with external auditors, and addressing any identified issues promptly.
- Reduced time spent on month-end close activities by optimizing workflow processes and automating routine tasks.
- Established relationships with key suppliers/vendors to negotiate favorable terms when executing contracts, resulting in reduced costs for the organization.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Education
Associate of Arts - General Studies
Wentworth Military Academy And Junior College
Lexington, MOSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
Timeline
Server
Corner Cafe Restaurant
09.2021 - Current
Regional Accountant
Salvation Army
04.2011 - 02.2014
Associate of Arts - General Studies
Wentworth Military Academy And Junior College
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