Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Receptionist
Jade Fearn

Jade Fearn

Minneapolis,MN

Summary

Personable and dedicated Customer Care Agent with extensive experience in care and service. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

8
8
years of professional experience

Work History

Server

Heather's Homes
Minneapolis, United States
10.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided exceptional service to a high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Entrepreneur: Grief Coach

Grief & Gratitude Co.
Minneapolis, MN
09.2022 - Current
  • Developed business plans and strategies for new product launches.
  • Negotiated contracts with customers, vendors, and partners.
  • Established pricing structures for products and services.
  • Conducted market research to understand customer needs and preferences.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service, and finance.

Elder Assistant

Linda Bergh
Minneapolis, United States
10.2021 - 10.2022
  • Provided warm companionship, conversation, emotional support, and reassurance to elderly clients and coordination of mentally stimulating activities
  • Handled household chores to assist patients and families with cooking, cleaning, and laundry.
  • Created filing systems for easy access to records and documents.
  • Created detailed plans to de-clutter and organize residential spaces.
  • Organized paperwork and documents for businesses, including filing systems, document scanning, and archiving procedures.
  • Provided assistance with downsizing projects by helping clients determine what items should be kept or donated and discarded.
  • Provided support with time management strategies such as creating daily task lists, setting reminders.
  • Coached clients on how to maintain an organized environment through regular maintenance practices.
  • Developed sorting techniques to help prioritize tasks more effectively.
  • Conducted assessments of client spaces, identified areas of improvement, and created solutions to maximize efficiency.

Guest Relations Manager

Body Mind Restoration Retreats
Ithaca, NY
06.2015 - 09.2021
  • Resolved escalated customer complaints professionally and efficiently.
  • Coordinated with other departments to ensure seamless customer experience across all touchpoints.
  • Assisted guests with inquiries regarding hotel amenities, local attractions, and transportation options.
  • Made and changed room assignments according to guest requirements.
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.

Early Childhood Educator

City Of Lakes Waldorf School
Minneapolis, United States
09.2019 - 06.2021
  • Provided a safe and stimulating learning environment for young children.
  • Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
  • Fostered an atmosphere that encourages respect for all individuals regardless of gender, race, or religion.
  • Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
  • Promoted effective communication between staff members by participating actively in team meetings.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

Education

Some College (No Degree) - General Studies

Grand Valley State University
Allendale, MI

Skills

  • Excellent communication skills
  • Strong problem-solving abilities
  • Ability to work well in a team
  • Attention to detail
  • Time management
  • Customer service orientation
  • Adaptability
  • Multitasking
  • Customer Acquisition
  • Business Planning
  • Schedule Management
  • Customer Retention
  • Relationship Building
  • Group and individual coaching
  • Coaching abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Heather's Homes
10.2023 - Current

Entrepreneur: Grief Coach

Grief & Gratitude Co.
09.2022 - Current

Elder Assistant

Linda Bergh
10.2021 - 10.2022

Early Childhood Educator

City Of Lakes Waldorf School
09.2019 - 06.2021

Guest Relations Manager

Body Mind Restoration Retreats
06.2015 - 09.2021

Some College (No Degree) - General Studies

Grand Valley State University

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