JADE FIRMIN
Phoenix,AZ
Summary
Personable and dedicated Administrative Assistant with 10 years of experience in customer service, claims management, and technical troubleshooting. Proven track record of maintaining customer satisfaction and contributing to company success. Detail-oriented and results driven professional with excellent problem resolution skills. Seeking an Administrative Assistant role to leverage my organizational and communication skills in providing efficient support to RR Donnelley's Investment Banking firm.
Overview
8
8
years of professional experience
Work History
Insurance Claims Specialist
ALLSTATE INSURANCE COMPANY
01.2023 - Current
- Drafted statements of loss to summarize damages, payments and underlying policy coverages
- Provided payments, submitted expenses, and informed policy holders of outstanding balances
- Assessed and conducted negotiations with external and internal clients within authority limits to settle claims and book ground transportation when necessary
- Maintained knowledge of firm policies, procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Centralized Telematics Specialist
ALLSTATE INSURANCE COMPANY
01.2022 - 12.2022
- Identified root cause of technical issues and developed solutions established by policies and procedures
- Collaborated with other departments by answering calls to ensure timely resolution of customer inquiries
- Utilized available technical resources that improved data accuracy by 75% and employing efficient database systems.
Administrative Assistant
ALLSTATE INSURANCE COMPANY
01.2020 - 01.2022
- Informed customers about billing procedures, processed payments, and provided payment options
- De-escalated problematic customer concerns but providing solution-based customer service
- Developed strong customer relationships to encourage future business
- Recognized as Top Performer, earning awards for outstanding customer service for consistently receiving ratings over 90%.
Assistant Manager
Potbelly's Sandwich Shop
01.2016 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma - undefined
Bronzeville Scholastic Institute
Chicago, IL2013
Skills
- Microsoft Office Suite
- Data Analysis
- Problem Resolution
- Customer Relations
- Administrative Support
- Technical Troubleshooting
- Strong Communication
- Attention to Detail
- Relationship and Team Building
- Data Efficient
- Resolution Expertise
- Project Collaboration and Coordination
Timeline
Insurance Claims Specialist
ALLSTATE INSURANCE COMPANY
01.2023 - Current
Centralized Telematics Specialist
ALLSTATE INSURANCE COMPANY
01.2022 - 12.2022
Administrative Assistant
ALLSTATE INSURANCE COMPANY
01.2020 - 01.2022
Assistant Manager
Potbelly's Sandwich Shop
01.2016 - 01.2020
High School Diploma - undefined
Bronzeville Scholastic Institute
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