Jade Forrester-Escobedo
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at Dogtopia, excelling in appointment scheduling and record management. Known for enhancing client experiences through effective communication and problem resolution. Skilled in data entry and team collaboration, consistently ensuring smooth operations and high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dogtopia
San Antonio, Texas
01.2025 - 08.2025
- Managed front desk operations and provided excellent customer service to pet owners.
- Coordinated scheduling for grooming, daycare, and training services for dogs.
- Handled incoming calls and addressed inquiries about dog care services and policies.
- Maintained accurate records of client information and pet health details in system.
- Assisted with onboarding new clients and ensuring smooth check-in processes.
- Collaborated with team members to enhance overall guest experience at facility.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Drafted professional business documents, spreadsheets, and correspondence.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Appointment Scheduler
Konecta
San Antonio, TX
01.2023 - 12.2024
- Scheduled appointments using online calendar tools for efficient time management.
- Coordinated with clients and staff to confirm appointment details and availability.
- Managed incoming calls to book, change, or cancel appointments promptly.
- Maintained accurate records of client interactions and appointment histories.
- Collaborated with team members to streamline appointment scheduling processes.
- Provided excellent customer service by addressing client inquiries and concerns effectively.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Worked collaboratively with other team members to meet departmental goals.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
Customer Service Representative
Alorica
San Antonio, TX
01.2022 - 10.2022
- Assisted customers with inquiries and resolved issues effectively.
- Handled customer complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
CCMA - Medical Assistant
Southern Careers Institute
TX02-2026
High School Diploma -
John Marshall High School
8000 Lobo LN01-2022
Skills
- Appointment scheduling
- Customer service
- Record management
- Team collaboration
- Appointment confirmation
- Problem resolution
- Data entry
- Spreadsheet tracking
- Attention to detail
- Technical support
- Package and mail receipt
- Effective planning
- Conference room scheduling
- Visitor registration
- Basic bookkeeping
- Communication skills
- Time management
- Issue handling
- Multi-line telephone systems
- Filing
Certification
- CPR
Timeline
Front Desk Receptionist
Dogtopia
01.2025 - 08.2025
Appointment Scheduler
Konecta
01.2023 - 12.2024
Customer Service Representative
Alorica
01.2022 - 10.2022
CCMA - Medical Assistant
Southern Careers Institute
High School Diploma -
John Marshall High School
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