Jade Freeland
Greensboro,NC
Summary
I am highly-motivated with desire to take on new challenges. I have a naturally strong work ethic, adaptability, and exceptional interpersonal skills. I am able to collaborate in a team environment to achieve the group's goal. Working independently is also a skill that I have acquired. Meeting the goals and expectations I set for myself is what I strive for.
Overview
5
5
years of professional experience
Work History
Sales Associate Manager
Rent A Center Warehouse & Retail Store
Greensboro, NC
07.2023 - Current
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Made outbound calls, emails, and text messages to follow up on customer online inquiries.
- Participated in weekly district and regional conference calls to implement strategies to increase sales revenue.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Negotiated customer contracts and maintained relationships with existing clients.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Opened and closed store, set up registers, and secured cash.
- Taught new associates sales tactics and performance improvement techniques.
- Met with my team on a weekly basis to identify sales opportunities, discuss strategies, and execute new promotions.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Created marketing materials including brochures, flyers, and presentations for potential customers.
- Enhanced sales volume through skilled support to both new and inactive customers.
Shift Leader
Sheetz
Greensboro, NC
07.2020 - Current
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Monitored labels, organization, and expiration dates of food items for freshness assurance.
- Rotated through series of different stations based on team needs.
- Trained new team members using training materials and instructions provided by human resources.
- Resolved customer issues and concerns in a timely manner.
Project Coordinator
Canter Power Systems
Greensboro, NC
10.2022 - 07.2023
- Collaborated with lead generator partners in providing status reports for customer projects.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls, emails, providing frontline customer support or assistance.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Created and activated customer accounts.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels throughout the installation process.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
Customer Service Specialist
Go Green Plumbing Heating & Air
Greensboro, NC
05.2022 - 10.2022
- Answered customer inquiries regarding product and service information.
- Scheduled appointments for customers to have a technician evaluate their home to troubleshoot.
- Provided assistance to customers in navigating website and placing orders.
- Performed data entry of customer orders into the company's order management system.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with technicians from other departments in order to resolve customer concerns quickly.
- Processed billing and reports upon completion of service.
Team Member
Wendys
Winston-Salem, NC
11.2018 - 08.2019
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Organized stockroom shelves to maximize space efficiency.
- Performed store opening and closing procedures as directed by management team.
- Helped in various areas when needed including front counter, kitchen preparation, and drive through ordering.
Education
Bachelor's degree - Psychology, Sociology
University of North Carolina At Greensboro
Greensboro, NC07.2022
Skills
- Customer Service Management
- Production Reporting
- Production Scheduling
- Operations Support
- Conflict Resolution
- Problem-Solving
- Cash Handling
- Positive Attitude
- Goal Setting and Tracking
- Proficient in Salesforce
Volunteer Work
Summer Camp/Afterschool Counselor- Burlington Day School 2014-2017
- Assisted with children between Kindergarten-8th grade
- Planned educational activities and field trips
- Assisted lead counselors in day to day operations
- Provided assistance with conflict resolution
Timeline
Sales Associate Manager
Rent A Center Warehouse & Retail Store
07.2023 - Current
Project Coordinator
Canter Power Systems
10.2022 - 07.2023
Customer Service Specialist
Go Green Plumbing Heating & Air
05.2022 - 10.2022
Shift Leader
Sheetz
07.2020 - Current
Team Member
Wendys
11.2018 - 08.2019
Bachelor's degree - Psychology, Sociology
University of North Carolina At Greensboro