Jade Gaines
Monroe,OH
Summary
Take-charge professional with 7 years of experience delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Amazon Fulfillment Associate
Monroe
05.2023 - Current
- Operated heavy machinery to load/unload trucks, sorted packages by destination, and used a hand-held scanner to verify package information
- Maintained cleanliness of work area at all times, followed safety procedures for lifting heavy objects, operated equipment in accordance with established company policies and procedures.
Sales Team Leader
MMG Executives
Dublin
12.2021 - 04.2023
- Communicated effectively with coworkers regarding job duties and responsibilities, performed other related duties as assigned or required
- Completed any special projects that may be assigned from time to time within your departmental supervisor's direction and assisted with general warehouse maintenance tasks when needed
- Oversee and direct entry level recruits on day to day activities
- Active management of vendor partners and optimization of vendor sales performance and expense management and maintain networking relationships
- Work by setting effective work goals, establishing priorities, and planning well in order to produce quality work
- Manage their development and long-term growth
- Represent Fortune 100 & Fortune 50 companies to targeted and specific audience in the community
- Provide solutions for customer's concerns, and deescalate customer's problems
- Plan event locations, staff, and organize training schedule for staff
- Host recruitment interviews and screen future candidates.
Store Manager
Blaq Iz Bu'ty Hair Store
Dayton, OH
08.2020 - 12.2021
- Performed regular price checks to ensure competitive pricing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided feedback on marketing campaigns to improve effectiveness.
Customer Service Representative
Victoria's Secret Call Center
Kettering
10.2018 - 02.2019
- Resolved customer issues while utilizing negotiation skills
- Efficiently handled inbound contacts from customers, resolved any issues, questions, or concerns
- Interpreted company policy and procedures in servicing customers
- Managed with a friendly and professional attitude during customer interactions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Provided excellent customer service for each interaction
- Properly used personal or confidential information (PII) according to the guidelines.
Food Service Worker
Dayton Children's
Dayton, OH
02.2017 - 10.2018
- Collaborated with team to deliver timely service of items.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Performed variety of duties related to food service.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Education
High School Diploma -
Kettering Fairmount High School
01.2015
Some College (No Degree) - Biochemistry
University of Cincinnati
Cincinnati, OHSkills
- MICROSOFT OFFICE
- CPR & FIRST AID
- LEADERSHIP
- CUSTOMER SERVICE
- TIME MANAGEMENT
- TECH PROFICIENCY
- COMMUNICATION SKILLS
- INTERPERSONAL SKILLS
- DETAILED ORIENTED
- PROBLEM SOLVING
- OFFICE EXPERIENCE
- ORGANIZATIONAL SKILLS
Awards
- Top Trainers' Recognition
- Coworker Recognition
- Wall Of Excellence
- Top Customer Service Rep - Victoria Secrets
- Top Trainers' Recognition - MMG Executives
Timeline
Amazon Fulfillment Associate
05.2023 - Current
Sales Team Leader
MMG Executives
12.2021 - 04.2023
Store Manager
Blaq Iz Bu'ty Hair Store
08.2020 - 12.2021
Customer Service Representative
Victoria's Secret Call Center
10.2018 - 02.2019
Food Service Worker
Dayton Children's
02.2017 - 10.2018
High School Diploma -
Kettering Fairmount High School
Some College (No Degree) - Biochemistry
University of Cincinnati