Jade Gamez

• Assisted project manager in drafting schedules and related permits for all of Texas.
• Following up with HOA and IA applications.
• Calling out temp shutdowns and scheduling.
• Customer Communication from handoff to closeout project.
• Worked on the following tasks below:

-Permit Submission and pick up at surrounding AHJ.

-Assisting project manager with scheduling installations-Electrical and PV.

-Created construction packets for crews and electricians.

-Submitting M1 & M2 loan payments.

-Scheduling inspections and coordinating with service for journeyman availability.

- Customer Activation walkthrough over the phone and email.

-Creating customer monitoring portals, building micromaps, and reviewing monitoring before closing out task.

- Creating Paid in Full Invoices & Closeout Packets.

- Updating homeowners once a week via phone, voicemail, and email.

-Hotshot items to crews.

- Trained new project coordinators and helped build SOP's for operations during our internal restructure.

• Answered inbound calls, chats and emails to facilitate customer service.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Communication skills in all forms, social media, text, phone, voicemails, and email.
• Delivered consistent one-on-one and group training sessions to help our team improve skills and techniques.
• Used video conferencing solutions to communicate and train personnel in remote offices.
• Mentored newly hired employees by explaining tactics for building scheduling pipelines.
• Dialing and scheduling quality appointments.
• Providing positive feedback, and solutions to help out the team.
• Managed our expansion team when we branched out to Colorado and Florida. Helped coordinate with North Carolina.
• Built training tools to help understand expansion markets.
• Helped build a structure for our launch specialist when position opened.
• Provided training with off-site management and leadership call center agents.

• Managed my own schedule for both Austin and San Antonio Markets. I performed a presentation with homeowners on the next phase of their solar project during the time of installation or 1-2 days after installation.
• Walked through the solar installation with the client to ensure everything was installed; as well as take additional photos needed for the finance department and monitoring.
• Provided light bulbs and radiant barrier.
• Answered all questions on the spot.
• Collect Final Payment and loan signatures.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Managed the bar when owners were away.
• Open/Close shift skills.
• Skills on counting my til at the end of the night and proper change management.
• Provided support in going to the bank for deposits and change.
• My passion is making craft cocktails and general conversation.
• Monitored daily sales transactions to ensure accuracy.
• Assisted in resolving customer complaints or issues quickly and courteously.
• Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.

• Resolved customer complaints professionally in accordance with company policy.
• Greeted customers and answered any questions they had about the store's products and services.
• Worked in cosmetics, general merchandise- recovery, and cashier.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.