Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jade Garcia

Channelview

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender/Server/Shift Lead/Closing Manager

Brick House Tavern + Tap
Humble
01.2023 - 01.2025
  • Established menu knowledge and fostered rapport with customers to increase average order sizes.
  • Recommended wine pairings, cocktails, and desserts to enhance dining experiences.
  • Assisted coworkers during rush hours by managing additional customer orders and delivering prepared dishes.
  • Minimized idle time by 3 minutes by promptly carrying out ready dishes, regardless of server responsibility.
  • Resolved customer concerns to ensure satisfaction and maintain service quality.
  • Scheduled FOH staff shifts based on traffic forecasts and labor budget constraints.
  • Created weekly schedules for FOH staff to optimize efficiency and control labor costs.

Server/ToGo/Hostess/Curbside/Shift Leader

Pappadeux
Stafford
10.2020 - 12.2023
  • Verified customer identification to ensure compliance with age restrictions for alcohol consumption.
  • Monitored customer satisfaction during meals, addressing concerns promptly.
  • Recorded food orders accurately on slips or entered them into computer systems for kitchen processing.
  • Assisted host or hostess by managing phone reservations and greeting guests.
  • Maintained a professional demeanor to foster customer inquiries and enhance order placements.
  • Delivered food orders swiftly while ensuring courteous service.
  • Configured table setups to minimize wait times effectively.
  • Developed weekly schedules for front-of-house staff to optimize efficiency within labor cost constraints.

Server/Assistant Manager

Bibo's Cafe
Houston
01.2017 - 10.2020
  • Verified customer identification to confirm compliance with age restrictions for alcohol consumption.
  • Engaged with customers to assess meal satisfaction and resolved issues promptly.
  • Recorded food orders accurately on slips or entered them into the system for kitchen transmission.
  • Supported host or hostess by managing phone reservations and greeting guests effectively.
  • Conducted inventory counts to meet restaurant supply needs and developed staff schedules for 20 members.
  • Trained new employees in operational duties and service standards.
  • Inspected restrooms and dining areas to ensure cleanliness and proper arrangement.
  • Acclimated new servers to restaurant culture and operational procedures.

Education

High School Diploma -

C.E KINGS HIGHSCHOOL
05.2019

Skills

  • Business-level communication
  • Customer service
  • Inventory management
  • Staff scheduling
  • Menu knowledge
  • Conflict resolution
  • Employee training
  • Customer engagement
  • Reading comprehension
  • Writing proficiency
  • Cosmetology expertise
  • Microsoft Word certification
  • Microsoft Excel certification
  • Transaction processing

Certification

  • servsafe
  • food managment

Timeline

Bartender/Server/Shift Lead/Closing Manager

Brick House Tavern + Tap
01.2023 - 01.2025

Server/ToGo/Hostess/Curbside/Shift Leader

Pappadeux
10.2020 - 12.2023

Server/Assistant Manager

Bibo's Cafe
01.2017 - 10.2020

High School Diploma -

C.E KINGS HIGHSCHOOL

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Jade Garcia