Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jade Garcia

San Antonio

Summary

Dynamic educator with leadership strength and immersive teaching experience at Stephen F. Austin State University. Successfully mentored students, enhancing their learning through tailored instruction and effective lesson planning. Proven ability to track attendance and grade assignments, fostering academic growth and engagement. Committed to creating impactful learning environments that inspire student success.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Graduate Teaching Assistant

Stephen F. Austin State University
08.2023 - 05.2025
  • Mentored students through office hours and one-on-one communication.
  • Documented attendance and completed assignments to maintain full class and student records.
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Worked with teachers in evaluating student progress, needs and gains.
  • Collaborated with staff in curriculum reviews to improve course and program offerings.
  • Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
  • Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
  • Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
  • Monitored student progress to identify weaknesses and provide recommendations for improvement.

Service Advisor

Office Depot Inc
10.2019 - 04.2025
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Created and maintained detailed database to develop promotional sales.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and backed up other customer service managers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Master of Arts - General Psychology

Stephen F. Austin State University
Nacogdoches, TX
05-2025

Skills

  • Immersive teaching
  • Video recording
  • Tutoring and mentoring
  • Leadership strength
  • Lesson implementation
  • Attendance tracking
  • Lesson planning
  • Organization
  • Assignment grading
  • Materials preparation
  • Group and individual instruction

Certification

  • BLS
  • CPR
  • Phlebotomy

Interests

  • Psychology of crime and delinquency
  • Adult, child, and family psychology
  • Forensics and profiling
  • Mental disorders: Specifically unusual behavior and emotional patterns
  • Adjustment issues and traumatic stress reactions

Timeline

Graduate Teaching Assistant

Stephen F. Austin State University
08.2023 - 05.2025

Service Advisor

Office Depot Inc
10.2019 - 04.2025

Master of Arts - General Psychology

Stephen F. Austin State University

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