Summary
Overview
Work History
Education
Skills
Timeline
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Jade Gardner

Atlanta,GA

Summary

Self-starting Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

4
4
years of professional experience

Work History

OPERATIONS MANAGER

Bubbe's Care
12.2021 - 08.2022
  • Coordinated Client invoicing, Caregiver payments, and reconciled accounts receivable as needed.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

CENTER SUPERVISOR

Biolife Plasma Center
01.2020 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

ASSISTANT MANAGER

Jimmy John's Sandwiches
07.2018 - 01.2020
  • Supported General Manager with exceeding monthly labor/food cost goals and reconciling store inventory
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Designed on-the-job training for both new and existing employees and presented to senior management.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.


Education

Technical Diploma - Human Resources Management

Martinsburg College
01.2024

HIGH SCHOOL DIPLOMA - Business Administration And Management

Mundy's Mill High School
05.2016

Skills

  • Data base management
  • Interpersonal Skills
  • Administrative Support
  • Organizational Reporting
  • Problem-Solving
  • Computer Literacy
  • Project Management Tools
  • Strong Communication
  • Logistics Oversight
  • Financial Management
  • Business Development
  • Customer Retention

Timeline

OPERATIONS MANAGER

Bubbe's Care
12.2021 - 08.2022

CENTER SUPERVISOR

Biolife Plasma Center
01.2020 - 12.2021

ASSISTANT MANAGER

Jimmy John's Sandwiches
07.2018 - 01.2020

Technical Diploma - Human Resources Management

Martinsburg College

HIGH SCHOOL DIPLOMA - Business Administration And Management

Mundy's Mill High School

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Jade Gardner