Jade Glover
326 Claude St,FL
Summary
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Visual Sales Associate
Mad Rags
02.2024 - Current
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Collaborated closely with 5 marketing teams on product launches, effectively displaying new items to generate interest among customers.
- Leveraged knowledge of competitor strategies by conducting regular market research to stay ahead of industry trends.
- Promoted positive shopping environment through compliance with safety guidelines and cleanliness standards.
- Enhanced customer experiences by creating visually appealing displays and product presentations.
- Contributed to cohesive team environment by collaborating with colleagues on visual merchandising strategies.
- Increased brand awareness through implementation of 10 creative window displays and in-store signage.
Creative Director
The W Entertainment
08.2023 - 02.2024
- Elevated company reputation through consistent delivery of high-quality creative content.
- Monitored industry trends to keep creative materials fresh and engaging.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Developed strategic communication and marketing plans.
- Evaluated and contributed to 3 creative team ideas and translated into actionable project plans.
Package Handler
UPS
03.2022 - 04.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Maintained high-quality standards throughout all stages of package handling, from receiving to final delivery.
- Optimized workflow within facility through effective communication with team members regarding task progress and completion times.
Customer Service Representative
Planet Fitness
09.2021 - 03.2022
- Greet existing clients and acquire new clients generate sales
- Opened new credit card accounts and provided customer service for existing accounts
- Maintained quality control standards, seeking new ways to improve customer service
- Achieved the highest expected loyalty goal while attracting new customers
- Managed multiple client requirements and guidelines
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues
- Utilized problem-solving skills to quickly resolve customer issues
- Resolved customer complaints in a professional and timely manner.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Communications Specialist
Advanced Market Targeting
03.2021 - 09.2021
- Monitored and responded to incoming media inquiries
- Connecting with clients and generate revenue by adding new clients
- Acted as liaison between callers and other emergency personnel
- Referred calls to appropriate personnel and departments
- Utilized telephone and computer systems to dispatch personnel
- Developed and maintained positive working relationships with other emergency personnel.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Improved employee morale by crafting engaging internal newsletters highlighting company successes and opportunities for recognition.
- Developed comprehensive communications strategies for product launches, resulting in successful market penetration.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
Education
High School Diploma - Accounting
American Intercontinental University
Atlanta, GA04.2015
Skills
- Compassionate customer care
- Effective organizational skills
- Communications written and verbal
- Information Technology knowledge
- Conflict resolution skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Conflict Resolution
- Complaint resolution
- Payment Processing
- Microsoft Excel
Certification
Certificate of Computer Science Information Technology Specialist
Timeline
Visual Sales Associate
Mad Rags
02.2024 - Current
Creative Director
The W Entertainment
08.2023 - 02.2024
Package Handler
UPS
03.2022 - 04.2023
Customer Service Representative
Planet Fitness
09.2021 - 03.2022
Communications Specialist
Advanced Market Targeting
03.2021 - 09.2021
High School Diploma - Accounting
American Intercontinental University
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