Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Graham

Bellevue

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Sweetgreen
11.2023 - Current
  • Managed a team of 8+ front of house and back of house staff members, providing guidance and support to ensure exceptional customer service
  • Implemented new training program for front of house staff, resulting in an increase in overall customer satisfaction ratings
  • Developed and maintained strong relationships with vendors, ensuring timely delivery of supplies and reducing costs by negotiating favorable contracts
  • Collaborated with the kitchen team to ensure seamless communication and coordination between front and back of house operations
  • Conducted regular performance evaluations for front of house staff, identifying areas for improvement and implementing targeted training programs
  • Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
  • Trained front of house staff on proper cash handling procedures, minimizing discrepancies in cash register balances
  • Demonstrated excellent knowledge of menu items including ingredients, preparation methods, allergens etc., enabling effective upselling techniques
  • Fostered a positive work environment through open communication channels and recognition programs that boosted employee morale
  • Mentored new hires in company policies/procedures as well as best practices related to guest interactions
  • Closely monitored compliance with health codes/regulations regarding food safety standards within the dining area
  • Collaborated with the kitchen team to ensure timely and accurate delivery of food orders, minimizing wait times for guests
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests

Assistant Manager

MOD Pizza
06.2019 - 11.2023
  • Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.
  • Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certifications. Managed full staff including hiring and terminations.
  • Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition.
  • Implemented procedures to triple throughput by improving productivity.
  • Developed training programs for new staff, enhancing knowledge of menu offerings and customer service protocols.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain effectiveness.
  • Implemented quality control measures, maintaining high product standards and customer satisfaction ratings.

Technical Support

Wave Broadband
05.2018 - 05.2019
  • Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs.
  • Diagnose and respond to technical issues and physical malfunctions by taking approved measures designated by company. Each interaction was documented thoroughly to retain the best possible experience and assistance level for the client.
  • Provided technical support by troubleshooting and resolving software-related issues efficiently.
  • Facilitated productive conversations between customers and technical support teams, ensuring timely issue resolution.

Overnight Stocker

Nordstrom Rack
08.2017 - 12.2017
  • Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
  • Maintained accurate records of incoming and outgoing merchandise, utilizing inventory management systems to track stock levels
  • Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
  • Implemented a systematic approach to organizing stockroom, optimizing space utilization and improving overall efficiency
  • Assisted customers in locating items within the store, providing friendly and knowledgeable service
  • Followed established safety protocols while handling hazardous materials or operating equipment
  • Communicated effectively with supervisors regarding any issues or concerns related to stocking activities or product availability
  • Contributed to maintaining a clean and organized sales floor by promptly returning misplaced items back to their designated areas
  • Demonstrated strong attention to detail when verifying pricing accuracy and removing expired products from shelves
  • Collaborated with sales associates in implementing promotional displays or signage for featured products or special offers
  • Managed time efficiently during overnight shifts by prioritizing tasks based on urgency
  • Utilized handheld devices or scanners for efficient tracking of inventory movement within the store premises
  • Supported fellow team members in completing tasks quickly during busy periods through effective communication
  • Achieved a consistent record of meeting or exceeding daily stocking targets
  • Collaborated with store management to identify and implement process improvements for more efficient stock replenishment

Crew Member

Taco
03.2017 - 08.2017

Education

High School Diploma -

Snohomish High School
06.2017

Skills

  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Team supervision
  • Customer service management
  • Conflict resolution
  • Staff training and development
  • Motivational leadership
  • Safety processes and procedures
  • Inventory counts

Certification

  • Driver's License
  • Food Handler Certification
  • MAST Permit

Timeline

Shift Leader

Sweetgreen
11.2023 - Current

Assistant Manager

MOD Pizza
06.2019 - 11.2023

Technical Support

Wave Broadband
05.2018 - 05.2019

Overnight Stocker

Nordstrom Rack
08.2017 - 12.2017

Crew Member

Taco
03.2017 - 08.2017

High School Diploma -

Snohomish High School

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