Jade Green
Customer Service
Keller
Summary
Customer service representative with a proven track record at United Healthcare, UHG, excelling in a high-volume customer service environment. Skilled at complaint handling and dispute resolution, while maintaining a positive, friendly demeanor. Collaborate effectively in team settings, contributing to improved service standards and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative (Contract)
United Healthcare, UHG
07.2023 - Current
- Optimize productivity by efficiently handling high volumes of inbound calls related to billing and prior authorizations.
- Identify and resolve discrepancies and errors in customer accounts.
- Enhance customer satisfaction by swiftly addressing and resolving inquiries, while consistently maintaining a customer service satisfaction rating of over 90%.
- Promote a positive brand image by delivering consistent, courteous, and professional service to customers at all times.
- Collaborate with supervisors and team members during remote team meetings to share strategies for meeting call metrics and maintaining a high customer service rating.
Education
High School Diploma -
L.D. Bell High School
Hurst, TX 05.2001 -
Skills
Microsoft Excel
Microsoft Power Point
Microsoft Teams
Microsoft Outlook
Complaint Handling
Escalation management
Dispute Resolution
Customer Service
Data Entry
Medical terminology knowledge
Professional telephone demeanor
Timeline
Customer Service Representative (Contract)
United Healthcare, UHG
07.2023 - Current
High School Diploma -
L.D. Bell High School
05.2001 -
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