Jade Grenier
Saint Augustine,FL
Summary
I am a highly motivated hardworking individual. I am very organized, and have exceptional communication skills. I have amazing people skills. I have always been really good with people; knowing how to talk to them,and assess the situation to ensure the best possible outcome. I will always give 110% in anything I invest myself in. I am always willing to learn and grow. Always maintaining accountability. and driven to maintain a high standards for myself.
Overview
6
6
years of professional experience
Work History
Bartender, Supervisor
Otters On The Water
Saint Augustine, FL
09.2021 - Current
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Improved and applied social media marketing strategies to increase patronage.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Built, managed and coached new coming employees
- Operated efficiently in high-volume setting.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Listen and Understand customer needs,and make suggestions based off those request.
Host, Server, Gardemanger
Six Burner Bistro
Plymouth, NH
05.2017 - 08.2020
- Greeted and sat customers ,ensuring to give them a warm welcome.
- Trained new employees
- Handled the cash register and server cashout
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Assisted managers with quickly resolving service- and food-related issues.
Lifeguard
Whales Tales Waterpark
Lincoln, NH
05.2016 - 09.2018
- Monitored safety of over 50 guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Communicated positively with children and guardians.
Education
High School Diploma -
Plymouth Regional High School
Plymouth, NH06.2016
Skills
- Professional Service Standards
- Teamwork and Professionalism
- Hospitality and Customer Service
- Identification and Compliance
- Handling Difficult Customers
- Multitasking and Prioritization
- Interpersonal Relationships
- Self-Motivated
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Timeline
Bartender, Supervisor
Otters On The Water
09.2021 - Current
Host, Server, Gardemanger
Six Burner Bistro
05.2017 - 08.2020
Lifeguard
Whales Tales Waterpark
05.2016 - 09.2018
High School Diploma -
Plymouth Regional High School