Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Certification
Work Preference
Software
Timeline
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Jade Griner

Fredricksburg,VA

Summary

Dynamic professional with a proven track record at Higher Ground Transportation, enhancing customer service and crisis response. Expert in workflow coordination, achieving a 25% reduction in missed deliveries. Skilled in effective conflict resolution and patient advocacy, fostering collaboration and emotional safety in all interactions.

Overview

10
10
years of professional experience

Work History

The Peoples and Operations Generalist

Higher Ground Transportation
10.2022 - 07.2025
  • Managed schedules and logistics for independent carriers, resolving conflicts and advocating for fair treatment.
  • Served as emotional support for drivers navigating burnout, isolation, and systemic challenges.
  • Designed workflows that improved satisfaction and reduced missed deliveries by 25%.

Virtual Executive Assistant

BTST Services, Inc.
01.2022 - 08.2024
  • Liaised effectively between executives and other departments or external contacts for successful collaboration.
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
  • Maintained a professional online presence for executives by managing social media accounts and email correspondence.

Open Credit Specialist

Maxim Health Services
08.2018 - 12.2022
  • Acted as a liaison between patients, providers, and internal departments to facilitate seamless communication and issue resolution


  • Maintained HIPAA-compliant documentation of all account activity, credit resolutions, and patient interactions to support transparency and compliance


  • Prioritized clarity, dignity, and emotional safety in every guest interaction, reinforcing the organization’s commitment to healing and hospitality

Education

Bachelor of Science - Healthcare Management

University of Baltimore
Baltimore, MD
04-2026

Skills

  • Customer service optimization
  • Effective conflict resolution
  • Client Retention Strategies
  • Professional telephone demeanor
  • Clerical Support
  • Live chat support
  • Customer Relationship Management (CRM)

Accomplishments

Transformed workforce capacity and operational flow at Higher Ground Transportation Services by scaling the employee roster from under 10 to over 35 high-performing team members within 10 months. Spearheaded the rapid onboarding of 19 qualified drivers in under two weeks, enabling full route coverage and expanding service capacity. Designed and implemented a streamlined dispatch and hiring process that freed the owner to pursue higher-margin contracts and strategic partnerships—resulting in increased revenue, reduced turnover, and a more agile business model

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Certification

  • Emotional Intelligence in Leadership
  • HIPAA Awareness for Healthcare Providers

Work Preference

Work Type

Part TimeFull Time

Location Preference

Remote

Important To Me

Work from home optionHealthcare benefitsCompany CultureFlexible work hoursCareer advancementPersonal development programs401k matchStock Options / Equity / Profit Sharing

Software

Microsoft Suite

Calendly

Toggl

Goggle Suites

ADP

BBSI

Timeline

The Peoples and Operations Generalist

Higher Ground Transportation
10.2022 - 07.2025

Virtual Executive Assistant

BTST Services, Inc.
01.2022 - 08.2024

Open Credit Specialist

Maxim Health Services
08.2018 - 12.2022

Bachelor of Science - Healthcare Management

University of Baltimore

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