Jade Gutierrez
bronx
Summary
Experienced Activity Specialist with over six years in youth education and development, complemented by a background in martial arts instruction and customer service. Proven track record of leading engaging, character-building programs that promote self-confidence, discipline, and community involvement. Recognized for strong leadership, communication, and organizational skills, with a passion for creating positive, inclusive environments that support personal growth and responsible citizenship.
Overview
7
7
years of professional experience
Work History
Activity Specialist
Kips Bay Boys and Girls Club
Bronx
01.2022 - Current
- Provide education and development programs.
- Ability to adapt to diverse needs
- These programs help youth become responsible, caring citizens, and acquire skills to participate in the democratic process.
- Program participants also develop leadership skills and gain opportunities for planning, decision-making, contributing to the Club and community, and celebrating our national heritage.
- Facilitate youth programs focusing on education and development, fostering responsible, caring citizens through engaging activities, and leadership training.
- Led team meetings to discuss program progress, share best practices, and strategize future activities.
- Taught classes focused on healthy lifestyles including nutrition, exercise routines.
Taekwon-do Instructor
Mahai Taekwon-do
The Bronx
01.2019 - Current
- Communicated regularly with parents about their child's progress in Taekwondo classes.
- Promoted a safe learning environment by enforcing rules of conduct during class.
- Encouraged respect among peers while emphasizing the importance of good sportsmanship.
- Designed academically rigorous lessons, rubrics and assessments, monitored students' progress toward higher ranks, tested students periodically and issued new belts in affirming ceremonies.
- Maintained full schedule of classes for groups of different ability levels and end goals.
- Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
Sales Associate
Aerie By American Eagle
The Bronx
09.2023 - 04.2024
- Developed trusting relationships with customers by making personal connections.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Barista
Starbucks
01.2021 - 01.2022
- Managed customer interactions efficiently, ensuring satisfaction, and repeat business.
- Fostered a welcoming environment, enhancing customer loyalty through personalized service and attention to detail.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Chef
Culinary, Food and Finance High School
Manhattan
01.2018 - 01.2022
- Managed daily kitchen operations, ensuring high standards of food quality and safety.
- Implemented cost control measures, reducing food waste by 15%, and optimizing inventory management, resulting in significant cost savings.
- Led a team of 10 kitchen staff, fostering a cooperative environment that enhanced efficiency and improved overall team performance.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
Education
Associate In Arts Criminal Justice - Criminal Justice
Borough of Manhattan Community College
Manhattan01.2025
Criminal Justice
John Jay College of Criminal Justice
New York, NYSkills
- Report writing
- Conflict resolution
- Analytical thinking
- Team leadership
- New hire orientation
- Data entry
- Customer and Service-oriented
- Time management
- Special needs programming
- Youth program coordination
- Staff supervision
- Leadership development
- Multitasking Abilities
- Public speaking
- Scheduling events and programs
- Team management
- Adaptability
- Problem-solving
- Flexibility
- Verbal and written communication
- Resource management
Timeline
Sales Associate
Aerie By American Eagle
09.2023 - 04.2024
Activity Specialist
Kips Bay Boys and Girls Club
01.2022 - Current
Barista
Starbucks
01.2021 - 01.2022
Taekwon-do Instructor
Mahai Taekwon-do
01.2019 - Current
Chef
Culinary, Food and Finance High School
01.2018 - 01.2022
Associate In Arts Criminal Justice - Criminal Justice
Borough of Manhattan Community College
Criminal Justice
John Jay College of Criminal Justice