Jade Hair
Sarasota,FL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sunseeker Resorts
Port Charlotte, FL
08.2023 - Current
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Operations Manager
Ritz Carlton Sarasota
Sarasota, FL
11.2020 - 08.2023
- Analyzed current trends in industry practices to develop new strategies for success.
- Resolved customer complaints in a timely manner.
- Coordinated logistical activities such as transportation scheduling or material handling services.
- Provided guidance and support to team members in order to meet project deadlines.
- Oversaw the development of budgets for projects as well as overall departmental spending.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
Cocktail Server
Boca Raton Resort and Club, A Waldorf Astoria Resort
Boca Raton, FL
07.2018 - 04.2020
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Processed cash payments from customers using a point-of-sale system.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Performed opening, closing duties such as setting up, breaking down the bar area.
Bartender
Casa Marina A Waldorf Astoria Resort
Key West, FL
10.2015 - 05.2018
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Associate of Arts -
Saint Johns Community College
Orange Park04-2015
Skills
- Cost Reduction
- Product and service knowledge
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Sales monitoring
Timeline
Assistant Manager
Sunseeker Resorts
08.2023 - Current
Assistant Operations Manager
Ritz Carlton Sarasota
11.2020 - 08.2023
Cocktail Server
Boca Raton Resort and Club, A Waldorf Astoria Resort
07.2018 - 04.2020
Bartender
Casa Marina A Waldorf Astoria Resort
10.2015 - 05.2018
Associate of Arts -
Saint Johns Community College
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