Jade Hall
Gainesville
Summary
Dependable Worker with extensive background in customer service, child care, and is eager to learn. With food/customer service experience dating back six years, success in the sales industry, and training for escalations due to problem behavior, I have become a professional in fast-paced and high-stress positions. I have demonstrated problem-solving and teamwork throughout my time, and uncompleted schooling ventures have left me hungry to grow in my career. I have successfully proven marketing skills by growing social media accounts based on my passions. These accounts continue to grow due to the consistent content I post and the interactions I have.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
BlueSprig Pediatrics
09.2025 - Current
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of a collaborative team of BCBAs and RBTs to address the changing needs of children and families.
- Kept accurate records by documenting progress on Microsoft and adhering to the prescribed behavior plan as BCBA wrote and intended.
- Learned specialized behavior approaches to implement behavioral strategies.
- Learned de-escalation methods such as antecedent intervention, blocking, and restraints when needed. Completed specified training to ensure the complete safety of the client throughout the experience.
- Adheres to HIPAA policy and maintains complete privacy of client and family.
- Kept clients engaged all day and made ABA Therapy a fun experience. Maintained a balance of both work and play for the client.
- Dealt with problem behavior-specific clients, ensuring the safety of the technician and client throughout escalations. Ability to deal with escalations with comfort.
Server and Bartender
Bonefish Grill
08.2024 - 09.2025
- Maintained the top three in highest sales for three months in a row.
- Created customer relations by providing exceptional service and creating bonds beyond server/customer, leading them to seek me out by name.
- Multitasking, taking care of multiple tables, and making sure each customer was served to provide the best service possible.
- Ability to make drinks while conversing with customers to keep the flow of work going, while making connections with customers.
- Trained multiple staff members correctly and taught them step by step how to achieve success in their field.
- Conducted food safety by adhering to the health code requirements and learned the ins/outs of ServSafe.
- Worked events with up to 100 guests in attendance and led a team of servers through said events.
- Learned how to hand-craft 16 cocktails and memorized recipes within 48 hours. Ability to describe the flavor profile of ingredients in each drink.
- Ability to acknowledge the allergies of customers and recommend delicious meals based on dietary restrictions.
- Ability to de-escalate customer concerns without involvement of higher ups leading to a wonderful experience for everyone.
- Led a team of servers through four-course dinners once a month, making sure each course and paired drink hit the table for every customer taking part in the event. Events hold anywhere from fifty to a hundred customers in the building.
Dog Bather/ Kennel Attendant
Barkingham Palace
10.2023 - 07.2024
- Safely handled various breeds and sizes of canines with comfort. Using slip leashes to control the animals in a safe manner and ensure my own safety, I was able to make any animal comfortable with me.
- Learned how to safely restrain both canines and felines as directed, making sure the animal was as relaxed as possible throughout.
- Carefully clipped and dremeled nails, adapting my approaches based on the personalities and comfort of the animals.
- Assisted groomers with preparing canines and felines for their groom, leading to a streamlined appointment ability with my own speed of bathing.
- Provided exceptional care for senior or special needs canines, accommodating their specific requirements such as administering oral and other medications as needed.
- Observed animal behavior during work sessions, reporting any concerns or issues to management promptly.
- Overlooked playtime between canines and ensured no dogfights broke out. If a situation were to occur, I would be able to safely and successfully break up fights.
- Maintained sanitation in the runs and cleaned up when needed. Dealing with hazardous materials safely and with comfort.
- Returned animals to owners during pickup time and leaving a wonderful last impression on the experience. Having joyful conversations about animals’ experiences during the day and reporting anything as needed.
Sales Associate
Riseonix Inc
06.2023 - 10.2023
- Maintained top sales for three months in a row.
- Built rapport with clients by providing quality customer service and problem-solving any issues the customer may have, leading to a sense of trust between seller and buyer.
- Memorized promotions as they were given and was able to successfully repeat all information back to the customer.
- Maintained a positive attitude towards coworkers throughout a competitive environment and provided a positive work space.
- Presented the ability to approach customers politely and close in on the sale when the customer didn't specifically come looking for the product.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Went the extra mile and helped customers who needed help setting up their phones. Building relationships in the community leading to a streamline of customers through word of mouth.
- Opened and closed the booth independently and without supervision each day, adhering to the times open and close as the customers expect and staying late when needed.
To-Go Specialist/ Server Assistant
Outback Steakhouse
05.2022 - 05.2023
- Memorized table numbers to ensure the restaurant maintained the ability to run smoothly.
- Memorized all menus and every ingredient that goes into the items to ensure the ability to answer customers’ questions. Adhering to allergies and making recommendations based on dietary restrictions.
- Took phone calls looking to place orders for customers and proved ability to successfully deliver orders as the customer intended.
- Bagging orders and checking them for accuracy to ensure the customer was given an accurate order, leading to the best experience possible both in the restaurant and at home.
- Handled cash and credit card payments, ensuring privacy and accuracy of the customer was maintained.
- Carried full trays and demonstrated the ability to successfully bring plates to the correct table while maintaining the presentation of the food.
- Responsibility for dissolving any issues and coming up with solutions before the issues were to escalate.
Assistant to Manager
Fat Donkey Ice Cream and Desserts
06.2020 - 07.2022
- Consistently proved time management by showing up to the shift on time and in a professional state.
- Ensured accuracy of the cash register every morning and night, maintaining what sales were expected.
- Managed employees and ensured treating the customers were treated with the highest quality of experience The Fat Donkey could offer.
- Trained employees and ensured they understood the health code requirements of the business.
- Directed customer issues and complaints to managers when expected, but handled issues personally to de-escalate before the manager was involved.
- Independently opened and closed business as expected by the company, adhering to hours of operation.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05.2022
Associate's degree - English/ Creative Writing
Eastern Florida State College
Cocoa, FLSkills
- CPR Certified for infants, children, and adults
- Customer service
- Data collection and analysis
- Relationship building
- Treatment implementation
- Social skills development
- Clear and effective communication
- Appointment scheduling
- Credit and cash payments
- Menu memorization
- Beverage preparation
- Sales expertise
Certification
- RBT - Registered Behavior Technician
- CPR certification for infants, children, and adults
Timeline
Registered Behavior Technician
BlueSprig Pediatrics
09.2025 - Current
Server and Bartender
Bonefish Grill
08.2024 - 09.2025
Dog Bather/ Kennel Attendant
Barkingham Palace
10.2023 - 07.2024
Sales Associate
Riseonix Inc
06.2023 - 10.2023
To-Go Specialist/ Server Assistant
Outback Steakhouse
05.2022 - 05.2023
Assistant to Manager
Fat Donkey Ice Cream and Desserts
06.2020 - 07.2022
High School Diploma -
Merritt Island High School
Associate's degree - English/ Creative Writing
Eastern Florida State College