Jade Harris
Allendale,MI
Summary
Dynamic and results-oriented professional with a proven track record at Russ' Restaurants and YMCA Camp Pendalouan. Excelled in enhancing guest satisfaction through exceptional customer service and strong work ethic. Skilled in cash handling and menu memorization, adept at fostering positive relationships and efficiently resolving complaints, significantly improving guest experiences.
Overview
6
6
years of professional experience
Work History
Server
Russ' Restaurants
03.2019 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cabin Leader
YMCA Camp Pendalouan
05.2024 - 08.2024
- Oversaw planning and execution of mealtimes, excursions and rest.
- Collaborated with other cabin leaders to streamline processes and improve overall guest experience.
- Enhanced guest satisfaction by providing exceptional in-cabin services and promptly addressing concerns.
- Participated in regular training sessions to stay current on industry trends and enhance customer service skills further.
- Assisted with luggage handling, ensuring timely delivery to guests'' cabins upon arrival and departure.
- Maintained a clean and organized cabin environment for guests'' comfort and safety.
- Developed positive and productive relationships with each camper.
Cabin Leader
YMCA Camp Pendalouan
05.2023 - 08.2023
- Oversaw planning and execution of mealtimes, excursions and rest.
- Collaborated with other cabin leaders to streamline processes and improve overall guest experience.
- Enhanced guest satisfaction by providing exceptional in-cabin services and promptly addressing concerns.
- Participated in regular training sessions to stay current on industry trends and enhance customer service skills further.
- Adhered strictly to environmental guidelines by minimizing waste generation during daily duties within the cabin area effectively.
- Assisted with luggage handling, ensuring timely delivery to guests'' cabins upon arrival and departure.
- Developed positive and productive relationships with each camper.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
Education
Grand Valley State University
Allendale, MI04-2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Menu Memorization
- Food Running
- Order Accuracy
Timeline
Cabin Leader
YMCA Camp Pendalouan
05.2024 - 08.2024
Cabin Leader
YMCA Camp Pendalouan
05.2023 - 08.2023
Server
Russ' Restaurants
03.2019 - Current
Grand Valley State University
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