Jade Harthon
Palm Bay,FL
Summary
My goal is to bring knowledge and experience to a position in the Health field that challenges me to do my best and allows me to contribute with innovative ideas and solid skills that will help benefit the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aid
Ava’s Homecare LLC
01.2015 - 02.2024
- Cared for patients by assisting with their personal care and house chores
- Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
- Planned, purchased, prepared, or served meals to patients, according to prescribed diets
- Checked patients' pulse, temperature, and respiration, and assist with blood sugar monitoring
- Maintained records of patient care, condition, progress, or problems to report and discuss with supervisor
Scheduleler
Health First Private Duty
Melbourne , IowaFl
12.2020 - 11.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified customer needs by actively listening to their requests and offering solutions as needed.
- Filed paperwork related to patient intake processes accurately and efficiently.
- Scheduled and confirmed patient appointments and consultations.
Customer Service Rep
S&G Drywalls LLC
01.2017 - 01.2021
- Field incoming calls in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Handle customer complaints respectfully and professionally
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Excelled in exceeding daily credit card application goals.
Home Health Aid
Granny Nannies
01.2019 - 12.2019
- Cared for patients by assisting with their personal care and house chores
- Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
- Planned, purchased, prepared, or served meals to patients, according to prescribed diets
- Checked patients' pulse, temperature, and respiration, and assist with blood sugar monitoring
- Maintained records of patient care, condition, progress, or problems to report and discuss with supervisor
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Transported clients to doctor appointments and social events.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Recorded daily notes about client conditions, treatments provided and progress made.
Customer Service Rep
Source Point
02.2018 - 03.2019
- Field incoming calls in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Handle customer complaints respectfully and professionally
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction
Education
CNA -
Harris Cassel
01.2018
General Diploma -
Heritage HS
01.2017
Associate of Science - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FLSkills
- Time management
- Critical thinking
- Strong work ethic
- Excellent communication
- Multi tasker
- Scheduling
- Problem-solving
- Filing
- Retail store support
- Typing proficiency
- Strong teamwork
- Money handling
- Multitasking and organization
- Microsoft PowerPoint
- Professional telephone demeanor
- Call center procedures
- High-energy attitude
- Reading comprehension
- Payment processing
- Customer satisfaction measurement
- Self-Directed
- PPE use
- Communication
- Team management
- Basic math
- Multitasking Abilities
- Written communication
- First Aid/CPR
- Closing process requirements
- Goal oriented
Certification
- HHA, 10+ years of Experience
- CPR
- Med Tech
Languages
Fluent in English
Timeline
Scheduleler
Health First Private Duty
12.2020 - 11.2021
Home Health Aid
Granny Nannies
01.2019 - 12.2019
Customer Service Rep
Source Point
02.2018 - 03.2019
Customer Service Rep
S&G Drywalls LLC
01.2017 - 01.2021
Home Health Aid
Ava’s Homecare LLC
01.2015 - 02.2024
CNA -
Harris Cassel
General Diploma -
Heritage HS
Associate of Science - Pharmacy Technician
Ultimate Medical Academy
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