Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jade Harthon

Jade Harthon

Palm Bay,FL

Summary

My goal is to bring knowledge and experience to a position in the Health field that challenges me to do my best and allows me to contribute with innovative ideas and solid skills that will help benefit the company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Health Aid

Ava’s Homecare LLC
01.2015 - 02.2024
  • Cared for patients by assisting with their personal care and house chores
  • Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Planned, purchased, prepared, or served meals to patients, according to prescribed diets
  • Checked patients' pulse, temperature, and respiration, and assist with blood sugar monitoring
  • Maintained records of patient care, condition, progress, or problems to report and discuss with supervisor

Scheduleler

Health First Private Duty
Melbourne , IowaFl
12.2020 - 11.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified customer needs by actively listening to their requests and offering solutions as needed.
  • Filed paperwork related to patient intake processes accurately and efficiently.
  • Scheduled and confirmed patient appointments and consultations.

Customer Service Rep

S&G Drywalls LLC
01.2017 - 01.2021
  • Field incoming calls in a timely manner throughout shift
  • Identify customer questions, complaints, concerns, and overall needs
  • Handle customer complaints respectfully and professionally
  • Follow up with callers on complaint/question status, ensure resolution
  • Collaborate with team members and other company departments to ensure overall customer and product satisfaction
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Excelled in exceeding daily credit card application goals.

Home Health Aid

Granny Nannies
01.2019 - 12.2019
  • Cared for patients by assisting with their personal care and house chores
  • Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Planned, purchased, prepared, or served meals to patients, according to prescribed diets
  • Checked patients' pulse, temperature, and respiration, and assist with blood sugar monitoring
  • Maintained records of patient care, condition, progress, or problems to report and discuss with supervisor
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Transported clients to doctor appointments and social events.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Recorded daily notes about client conditions, treatments provided and progress made.

Customer Service Rep

Source Point
02.2018 - 03.2019
  • Field incoming calls in a timely manner throughout shift
  • Identify customer questions, complaints, concerns, and overall needs
  • Handle customer complaints respectfully and professionally
  • Follow up with callers on complaint/question status, ensure resolution
  • Collaborate with team members and other company departments to ensure overall customer and product satisfaction

Education

CNA -

Harris Cassel
01.2018

General Diploma -

Heritage HS
01.2017

Associate of Science - Pharmacy Technician

Ultimate Medical Academy
Clearwater, FL

Skills

  • Time management
  • Critical thinking
  • Strong work ethic
  • Excellent communication
  • Multi tasker
  • Scheduling
  • Problem-solving
  • Filing
  • Retail store support
  • Typing proficiency
  • Strong teamwork
  • Money handling
  • Multitasking and organization
  • Microsoft PowerPoint
  • Professional telephone demeanor
  • Call center procedures
  • High-energy attitude
  • Reading comprehension
  • Payment processing
  • Customer satisfaction measurement
  • Self-Directed
  • PPE use
  • Communication
  • Team management
  • Basic math
  • Multitasking Abilities
  • Written communication
  • First Aid/CPR
  • Closing process requirements
  • Goal oriented

Certification

  • HHA, 10+ years of Experience
  • CPR
  • Med Tech

Languages

Fluent in English

Timeline

Scheduleler

Health First Private Duty
12.2020 - 11.2021

Home Health Aid

Granny Nannies
01.2019 - 12.2019

Customer Service Rep

Source Point
02.2018 - 03.2019

Customer Service Rep

S&G Drywalls LLC
01.2017 - 01.2021

Home Health Aid

Ava’s Homecare LLC
01.2015 - 02.2024

CNA -

Harris Cassel

General Diploma -

Heritage HS

Associate of Science - Pharmacy Technician

Ultimate Medical Academy

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Jade Harthon