Jade Hennessy
Duluth,MN
Summary
Customer Service experienced employee. Providing high-quality oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing a warm and welcoming experience from the first interaction. Always open to learning new skills and enhancing knowledge.
Overview
4
4
years of professional experience
Work History
Restaurant Server
The Nook
04.2024 - 08.2024
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Server
Brasa Premium Rotisserie
10.2023 - 07.2024
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Receptionist
Tanworks
12.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Compiled information from files and research to satisfy information requests.
Restaurant Hostess
The Nook
07.2020 - 09.2022
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Highland Park Senior High
Saint Paul, MN06.2024
Skills
- Tableside Service
- Cash Handling
- Customer Satisfaction
- Organization
- POS System Operation
- Exceptional communication
- Payment Processing
- Cleaning and sanitizing
- Phone communication
Timeline
Restaurant Server
The Nook
04.2024 - 08.2024
Restaurant Server
Brasa Premium Rotisserie
10.2023 - 07.2024
Front Desk Receptionist
Tanworks
12.2022 - 06.2024
Restaurant Hostess
The Nook
07.2020 - 09.2022
High School Diploma -
Highland Park Senior High
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