Jade Heuer
Commerce City,CO
Summary
Dedicated and detail-oriented Administrative Assistant with 4 years of experience supporting executive-level team leaders. Proven track record of managing office operations and streamlining administrative processes. Caring and compassionate RBT experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
02.2024 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
Food Service Worker
Trinity Services Group
01.2024 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Realtor
Custom Fit Realty
08.2023 - Current
- Conducted market research and analysis to provide accurate and competitive property pricing
- Collaborated with clients to understand their needs and preferences, facilitating successful property matches
- Managed negotiations between buyers and sellers, ensuring favorable terms for all parties involved
- Utilized effective marketing strategies to promote properties and attract potential buyers.
Customer Service Representative/Administrator
Apple One: Unemployment State of Hawaii and Nevada
11.2020 - Current
- Assisted individuals in navigating the unemployment claims process, providing information on eligibility criteria and required documentation
- Conducted thorough interviews to gather and verify information for unemployment claims, ensuring accuracy and compliance with state regulations
- Resolved customer inquiries and concerns in a timely and empathetic manner, demonstrating a commitment to customer satisfaction
- Collaborated with colleagues and cross functions teams to address complex cases and ensure a seamless customer experience
- Maintained detailed records of customer interactions and feedback.
Administrative Assistant
Post Acute Medical
08.2022 - 07.2023
- Assisted in the planning and execution of corporate events and meetings
- Coordinated travel arrangement and prepared itineraries for executives
- Manage office supplies, inventory, and vendor relationships
- Drafted and proofread documents, including emails, memos, and reports.
Dental Receptionist
Stratton Dental
08.2019 - 11.2020
- Greeted and assisted patients in a friendly and welcoming manner
- Scheduled appointments and managed the appointment book efficiently
- Handled patient inquiries, both in-person and over the phone, providing accurate information
- Verified and updated patient information, insurance details, and medical history
- Processed payments, handled billing, and managed financial transactions
- Maintained a clean and organized front desk area
- Coordinated with dental hygienists and dentists to ensure smooth patient flow
- Responded to emails and managed electronic communication with patients
- Handled incoming and outgoing mail and packages
- Coordinated meeting and appointments, maintained calendars for office staff.
Child Care Worker
Lil Sunflower Childcare
06.2018 - 08.2019
- Planned and implemented age-appropriate activities to stimulated physical, emotional, and cognitive development
- Created a safe and secure environment for children, ensuring their well-being and happiness
- Collaborated with parents to understand and address individual needs and concerns
- Assisted in developing and implementing daily schedules and routines for children
- Monitored and documented children’s progress and behavior, communicated findings with parents and supervisors
- Fostered positive relationships with children, parents, and colleagues
- Developed and implemented individualized care plans for children with diverse needs
- Implemented behavior management strategies to ensure a positive and safe environment.
Receptionist/Administrative Assistant
Accentrick Tint LLC
11.2015 - 06.2018
- Greeted and assisted visitors in a friendly and professional manner
- Managed incoming calls, directing them to the appropriate department or personnel
- Scheduled and coordinated meetings, conferences, and travel arrangements for executives
- Maintained and organized files, records, and databases, ensuring accuracy and accessibility
- Handled confidential information with discretion and maintained a high level of confidentiality
- Assisted in the development and implementation of marketing strategies and campaigns
- Collaborated with the sales team to create compelling sales collateral presentations
- Managed customer inquiries, resolved issues, and ensured a positive customer experience.
Sales/Customer Service Representative
Shoe Palace
02.2017 - 02.2018
- Assisted customers in finding products, provided product information, and facilitated the sales process
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment
- Processed customer transactions accurately and efficiently
- Provided exceptional customer service through phone, in person, online services
- Resolved customer inquiries, concerns, and issues promptly and effectively
- Demonstrated in-depth product knowledge to assist customers in making informed purchasing decisions
- Met and exceeded monthly sales targets through upselling and cross-selling strategies.
Education
Real Estate License -
Key Realty
High School Diploma -
Coronado High School
Henderson, NevadaCPR /AED/ First-Aid Certification -
National CPR Foundation
02.2024
RBT Certification -
Action Behavior Center
Denver, CO02.2024
Skills
- Effective communication
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Time Management
- Analytical Thinking
- Leadership
- Teamwork
- Change Management
- Communications
- Applied Behavior Analysis
- Behavior Intervention Plans
- Behavior Modification Techniques
- Group Instruction
- Social Skills Development
- Functional Behavior Assessment
- Collaboration with Professionals
Personal Information
Title: Administrative Assistant /Realtor
References
- Monica Brown, Operations Manager, Monicarenee0418@gmail.com, (720) 224-3257
- Angela Adderley, Onboarding & Training Manager, Twistedsisterssalon2011@gmail.com, (720) 539-2232
- Marriya Darbin, Marriyadarbin0@gmail.com, (720) 736-2579
Timeline
Registered Behavior Technician
Action Behavior Centers
02.2024 - Current
Food Service Worker
Trinity Services Group
01.2024 - Current
Realtor
Custom Fit Realty
08.2023 - Current
Administrative Assistant
Post Acute Medical
08.2022 - 07.2023
Customer Service Representative/Administrator
Apple One: Unemployment State of Hawaii and Nevada
11.2020 - Current
Dental Receptionist
Stratton Dental
08.2019 - 11.2020
Child Care Worker
Lil Sunflower Childcare
06.2018 - 08.2019
Sales/Customer Service Representative
Shoe Palace
02.2017 - 02.2018
Receptionist/Administrative Assistant
Accentrick Tint LLC
11.2015 - 06.2018
Real Estate License -
Key Realty
High School Diploma -
Coronado High School
CPR /AED/ First-Aid Certification -
National CPR Foundation
RBT Certification -
Action Behavior Center