Summary
Overview
Work History
Education
Skills
Timeline
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Jade Hickson

Elgin,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Clinician

Sansbury Eye Center
11.2023 - Current
  • Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
  • Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
  • Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
  • Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
  • Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.

Regional Operations Manager

Liberty Tax Service
11.2019 - 05.2023
  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Established and maintained operational standards for two locations.
  • Advised clients on strategic tax planning, resulting in significant cost savings and minimized risks.
  • Analyzed financial records to verify accuracy of tax returns.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Shift Leader

The Peanut Man
10.2011 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Night Auditor

Tru By Hilton
11.2018 - 10.2019
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

Education

Bachelor of Arts - Business Administration

Francis Marion University
Florence, SC

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Johnson & Wales University - Charlotte
Charlotte, NC

High School Diploma -

Ridge View High School
Columbia, SC
06.2013

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Sales Techniques
  • Organization skills
  • Bookkeeping
  • Relationship Building
  • Data inputting
  • Organizational abilities
  • Strong Work Ethic
  • Appointment Scheduling

Timeline

Clinician

Sansbury Eye Center
11.2023 - Current

Regional Operations Manager

Liberty Tax Service
11.2019 - 05.2023

Night Auditor

Tru By Hilton
11.2018 - 10.2019

Shift Leader

The Peanut Man
10.2011 - 01.2020

Bachelor of Arts - Business Administration

Francis Marion University

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Johnson & Wales University - Charlotte

High School Diploma -

Ridge View High School

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Jade Hickson