Jade Ho
San Jose,CA
Summary
Outgoing Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
Work History
Receptionist Supervisor
Vienna Skin Clinic
10.2021 - 02.2024
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing patient concerns promptly.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Reduced wait times for patients with effective appointment scheduling and prioritization of tasks.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Developed strong relationships with patients, providing exceptional customer service to promote loyalty and repeat business.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
Manager
California Pizza
08.2017 - 06.2018
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Mentored and trained employees to improve performance and encourage professional growth.
- Maintained professional, organized, and safe environment for employees and patrons.
Spa Manager
Azure Day Spa
03.2014 - 01.2016
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Education
Evergreen Valley High School
06.2011
Skills
- Customer service focus
- Administrative Management
- Handling Complaints
- Team Collaboration
- Adaptability and Flexibility
- Multitasking and Organization
Timeline
Receptionist Supervisor
Vienna Skin Clinic
10.2021 - 02.2024
Manager
California Pizza
08.2017 - 06.2018
Spa Manager
Azure Day Spa
03.2014 - 01.2016
Evergreen Valley High School
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