Hi, I’m
Jade Ho
San Jose,CA
Summary
Outgoing Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
years of professional experience
Work History
Vienna Skin Clinic
Receptionist Supervisor
10.2021 - 02.2024
Job overview
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing patient concerns promptly.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Reduced wait times for patients with effective appointment scheduling and prioritization of tasks.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Developed strong relationships with patients, providing exceptional customer service to promote loyalty and repeat business.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
Cafe Sen
Cafe Owner
06.2019 - 08.2021
Job overview
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Mentored and trained employees to improve performance and encourage professional growth.
Thoa Cafe
Manager
09.2015 - 10.2018
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
Azure Day Spa
Spa Manager
03.2013 - 01.2015
Job overview
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Education
Evergreen Valley High School San Jose, CA
06.2011
Skills
- Customer service focus
- Administrative Management
- Handling Complaints
- Team Collaboration
- Adaptability and Flexibility
- Multitasking and Organization
Timeline
Receptionist Supervisor
Vienna Skin Clinic
10.2021 - 02.2024
Cafe Owner
Cafe Sen
06.2019 - 08.2021
Manager
Thoa Cafe
09.2015 - 10.2018
Spa Manager
Azure Day Spa
03.2013 - 01.2015
Evergreen Valley High School
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