Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

JADE HOPKINS

Claymont,DE

Summary

Experienced with coordinating administrative tasks and maintaining organized work environments. Utilizes strong multitasking skills to enhance office efficiency and support team operations. Track record of effective communication and organization practices to meet diverse administrative needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PATIENT CARE ADVOCATE

Advanced Eye Care
12.2024 - 05.2025
  • Coordinated patient scheduling and insurance verification to enhance patient experience.
  • Assisted patients with inquiries via phone, completed office tasks, and managed insurance processes.

TRIM TECHNICIAN/PATIENT CARE SPECIALIST

Green Thumb Industries
08.2023 - 12.2024
  • Guided patients in making and completing orders using POS system while providing detailed medical cannabis information. Handled medical and sensitive information daily with care.
  • Manicured and trimmed medical cannabis with innovative processes at growing facility in a dry room environment before transferring to dispensary due to relocation.

SUPERVISOR

Starbucks
10.2022 - 09.2023
  • Exceeded basic supervisory duties including task delegation, keyholding, inventory ordering, and cash management.
  • Trained new employees, doubling workflow pace.
  • Crafted beverages in a fast-paced team environment.
  • Resolved customer issues in high-stress situations.
  • Guided employees with on-the-spot coaching for efficiency and customer satisfaction.

ASSOCIATE

Spencer's Gifts
09.2021 - 12.2022
  • Facilitated sales and successfully would upsell merchandise on a POS system, stocked merchandise, and sanitized/cleaned surfaces while working with customers to come to satisfying solutions in high-stress situations.

Barista Trainer

Starbucks
01.2021 - 10.2021
  • The primary focuses of this position were hand-crafting beverages, maintaining superb customer service, and selling merchandise. I went above and beyond these responsibilities by:
  • successfully training new employees in a fast paced, team-oriented environment while maintaining sanitized and cleaned surfaces.
  • Working with customers to come to satisfying solutions in high-stress situations

Education

Associate of Applied Science - MULTIMEDIA

Delaware Technical Community College
Dover
05.2022

Skills

  • Time Management
  • Multitasking
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Office administration
  • Computer skills
  • Critical thinking
  • Customer service
  • Documentation
  • Insurance practices
  • Data entry

Certification

  • PHOTOSHOP 2015 CERTIFICATION Adobe Jan 2020
  • INDESIGN 2020 CERTIFICATION Adobe May 2021
  • PREMIERE PRO 2020 CERTIFICATION Adobe May 2021

LANGUAGES

English
Native or Bilingual
French
Elementary
Spanish
Elementary

Timeline

PATIENT CARE ADVOCATE

Advanced Eye Care
12.2024 - 05.2025

TRIM TECHNICIAN/PATIENT CARE SPECIALIST

Green Thumb Industries
08.2023 - 12.2024

SUPERVISOR

Starbucks
10.2022 - 09.2023

ASSOCIATE

Spencer's Gifts
09.2021 - 12.2022

Barista Trainer

Starbucks
01.2021 - 10.2021

Associate of Applied Science - MULTIMEDIA

Delaware Technical Community College

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