Jade Howard
Fort Pierce,United States
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while quickly and effectively resolving customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
3
3
years of professional experience
Work History
Concierge
Sagora Senior Living
Port St. Lucie
06.2023 - Current
- Greeting guests/customers
- Managing guest/customer complaints
- Taking messages
- Managing mail, luggage, and deliveries
- Performing basic administrative/secretarial/reception duties
- Running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Provided exceptional customer service at all times in order to exceed expectations.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
- Update appointment calendars and schedule meetings/appointments.
- Perform other clerical receptionist duties such as filing, photocopying, and faxing.
- Assist in the coordination of administrative activities and facilitate communication within the office.
- Manage and resolve customer complaints and concerns in a professional and timely manner.
- Prepare and manage correspondence, reports, and documents.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Supported staff by performing data entry and completing administrative duties.
- Scheduled appointments, maintaining calendars for personnel.
- Drafted and sent out emails and memos for seamless communication.
Childcare Counselor
Young Men's Christian Association (YMCA)
Fort Pierce, FL
05.2022 - 05.2023
- Modeled good behavior and a love for academics
- Fostered positive relationships with students and encouraged them every step of the way
- Maintained organized files and documentation of each student's personal information
- Guided and redirected students whenever there was an issue at hand
- Observed and monitored children's play activities
- Maintained safe play environment
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Managed administrative program tasks such as taking attendance, updating logs, and tracking supplies
- Brought forth a strong ability for multitasking and prioritizing tasks
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Remained punctual, flexible, and adaptive
- Brought forth phone etiquette and a patient attitude
Front Desk Receptionist
Sutherlin Nissan
Fort Pierce
08.2021 - 05.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Documented and distributed messages to support timely communications.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Interacted with management and colleagues to resolve important administrative matters.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL12-2024
High School Diploma
05.2023
Skills
- Decision Making
- Organization and Attention to Detail
- Cleaning and Sanitizing
- Multitasking and Prioritization
- Computer Proficiency
- Child Supervision
- Verbal and Written Communication
- Activity Planning
- First Aid and CPR
- Multi-Line Telephone Skills
- Organization and Efficiency
- Greeting and Seating Clients
- Customer Service
- Attention to Detail
- Microsoft Office Suite
- Positive Attitude and Energetic
- Data Entry
- Complaint resolution
- Recordkeeping and data input
- Telephone Etiquette
- Professionalism
References
References available upon request.
Timeline
Concierge
Sagora Senior Living
06.2023 - Current
Childcare Counselor
Young Men's Christian Association (YMCA)
05.2022 - 05.2023
Front Desk Receptionist
Sutherlin Nissan
08.2021 - 05.2022
Associate of Arts -
Indian River State College
High School Diploma