Jade Hunka
Page,AZ
Summary
Dynamic operations manager with a strong work ethic and proven success at Rite Aid, enhancing customer satisfaction through effective team supervision and inventory management. Skilled in training staff and implementing efficient processes, I consistently deliver high-quality service while fostering positive client relationships and ensuring compliance with safety standards.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Jades Do It Right Cleaning Service
11.2019 - 05.2025
- Managed daily operations to ensure timely and efficient service delivery.
- Developed and implemented cleaning protocols to enhance service quality.
- Trained and mentored new staff on best practices and safety standards.
- Oversaw inventory management, ensuring adequate supplies for operations.
- Established strong client relationships, leading to increased customer satisfaction.
- Conducted regular quality inspections to maintain high cleanliness standards.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Shift Manager
Rite Aid
07.2013 - 12.2019
- Supervised team of associates, ensuring adherence to operational standards and protocols.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained new employees on company policies, enhancing onboarding experience and performance consistency.
- Implemented scheduling systems, improving staff allocation and shift coverage accuracy.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with senior management to develop strategies for increasing store profitability and operational effectiveness.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Pharmacy Technician
Rite-Aid Pharmacy
07.2013 - 06.2016
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Maintained accurate patient records and medication profiles in electronic systems.
- Oversaw medication distribution processes, improving workflow efficiency within the pharmacy.
- Implemented safety protocols to ensure a compliant and hazard-free environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
High School Diploma -
New Visions Academy
Saint Johns, AZ05-2007
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Vendor negotiation
- Strong work ethic
- Dependable and reliable
- Decision-making
- Customer service
- Customer-oriented
- Lift up to 100 pounds
- Shipping and packaging
- Loading and unloading
- Attention to detail
- Heavy lifting
- Invoice verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Owner/Operator
Jades Do It Right Cleaning Service
11.2019 - 05.2025
Shift Manager
Rite Aid
07.2013 - 12.2019
Pharmacy Technician
Rite-Aid Pharmacy
07.2013 - 06.2016
High School Diploma -
New Visions Academy