Jade Irvine
Boerne,TX
Summary
Organized individual with over 13 years of experience in project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and cost-effective budgeting. Desiring a role in marketing, sales or PR field with room for growth and advancement. Additionally, an opportunity to utilize strong interpersonal and relationship building skills.
Overview
13
13
years of professional experience
Work History
Pipeline Scheduler/Senior Products and Crude Scheduler
NuStar Energy, Inc
04.2020 - Current
- This position is responsible for analyzing customer's shipping requirements and development of product movement schedule for multiple complex pipeline systems.
- Coordinates with field and control center personnel to maximize safety and efficiency of pipeline systems and to identify and manage potential risk factors.
- This position is responsible for movement projection plan on weekly and monthly basis.
- Details of position include but are not limited to:
- Analyze customer request and develop plans to meet their needs.
- Develops and maintains monthly volume forecasts based on nominations and pipeline capabilities while working directly with leadership to define best practices to maintain pipeline integrity and ratability.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Develops product movement schedule and daily pipeline movement orders for multiple pipelines utilizing own distinct strategy and operational method facilitating seamless transition of product.
- Communicates with Regional Operations to aid in coordination of maintenance activity on pipelines.
- Have personally grown pipeline profitability on Products system and Crude system MOM and YOY since assuming position.
- 24/7/365 on call availability with ability to problem solve at moment's notice any time of day or night.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Marine Fuel Sales /Marketing Specialist
NuStar Energy, Inc
11.2012 - 04.2020
- Highly qualified professional with extensive experience in executing strategies for energy supply.
- Expert in strategy development and project management with ability to elicit internal and external support from key stakeholders.
- Innovative thinker with keen ability to build productive and profitable relationships.
- Exemplary leadership experience with unique talent to enlist cooperation among business partners.
- Details of position include but are not limited to:
- Acquisition of bulk fuel oil via traders in Houston and St Eustatius for supply.
- Perform quantitative and qualitative analysis on new supply projects.
- Manage consistently profitable trading desk in Houston and St Eustatius while executing sales results on multi-million-dollar transactions daily.
- Responsible for upholding company compliance policies regarding trading procedures as well as highest level of workplace safety policies.
- Collaborated with operations team to increase barge optimization month over month as well as deriving strategic objectives for market share as well as quality standards of service.
- Organize barge movements and plans for fleet of bunker barges in Houston.
- Improved barge utilization by solving for most efficient delivery solution.
- Stayed current with emerging trends in market regarding new products and policies as well as influence of brokerage firms and ship owners.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Researched competitor marketing trends and prices using data analysis.
- Monitored and reported on sales performance metrics to inform decision making.
National Account Executive
AT&T Mobility
01.2011 - 11.2012
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Increased market penetration by growing brand awareness.
- . Conducted weekly calls to educate retailers on AT&T sales offerings both wired and wireless and conducted hands-on training of all sales representatives.
- Success was measured on cumulative sales results of these teams on monthly and annual basis.
- Awarded #1 National Account Executive in US both years in position based on overall team performance and leadership development.
Retail Connections Manager
AT&T Mobility
02.2010 - 01.2011
- On-boarded, trained, developed and supervised connections staff for 8 company owned retail locations.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Support Representative
AT&T Mobility
08.2007 - 02.2010
- Educated customers on features of ordered merchandise to promote understanding, resulting in reduction in calls to customer support line.
- Tackled customer concerns to provide immediate issue resolution.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
Education
Bachelor of Arts - Merchandising Major/Marketing
University of The Incarnate Word
San Antonio, TX08.2008
Skills
- Oil Trading Project Management Strategy Development Swaps and Options
- Strategies Blending Programming Techniques Tactical Planning Process Optimization Quantitative and Qualitative Analysis Risk Assessment
- Reading Comprehension
- Quality Assurance
- Producing Schedules
- Production Planning and Control
- Critical Thinking
- Creative Solutions
- Heavy Crude Oil
- Pipeline Planning
- Pipeline Management
Computer Skills
Microsoft Office, Word, PowerPoint, Excel, Outlook, Cad for fashion design, Adobe Photoshop and Photoshop elements. Excellent knowledge of SAP system and Pipeline Scheduler systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Pipeline Scheduler/Senior Products and Crude Scheduler
NuStar Energy, Inc
04.2020 - Current
Marine Fuel Sales /Marketing Specialist
NuStar Energy, Inc
11.2012 - 04.2020
National Account Executive
AT&T Mobility
01.2011 - 11.2012
Retail Connections Manager
AT&T Mobility
02.2010 - 01.2011
Sales Support Representative
AT&T Mobility
08.2007 - 02.2010
Bachelor of Arts - Merchandising Major/Marketing
University of The Incarnate Word