Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Jade Jackson

Indianapolis,IN

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Indianapolis, IN
12.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Cultivated to recall customers' names and address each by name.
  • Upsold specialty items with beverages, increasing store sales.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Set and achieved goals for professional development and advancement.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Created original artwork for specials board display daily.
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Maintained regular and consistent attendance and punctuality
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Prepared eye-catching, creative latte art to please customers
  • Served over 100 customers per day to meet sales goals and customers connection.

Cashier

Kroger
Fishers, Indiana
01.2020 - 06.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 170 customers per day.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Greeted customers and responded to requests for information.

Fast Food Cashier

Dairy Queen Grill & Chill
Fishers, Indiana
01.2019 - 09.2020
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
  • Counted till at beginning of shift to confirm correct starting total.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Compiled bank of collected revenue once predetermined amount of money had been reached.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Pendleton Heights High School, Pendleton, IN
06.2022

Skills

  • Coordinating Orders
  • Product Advertising
  • Equipment Checks and Assessments
  • Stocking Supplies and Retail Products
  • Customer Retention
  • Hospitality and Professionalism
  • Safe Work Practices
  • Resolving Complaints
  • Exceptional Customer Service
  • Ability to Adapt
  • Infection Prevention
  • Individualized Instruction
  • Guest Satisfaction
  • Bank Deposits

Accomplishments

  • Created original artwork for specials board display daily.
  • Resolved product issue through consumer testing.
  • Memorizing difficult music and retaining, and playing the music to almost perfection.
  • Training and practicing difficult task to improve my job performance.
  • Achieved high customer connection by completing by being friendly and making drinks correctly with accuracy and efficiency.

Timeline

Barista - Starbucks
12.2021 - Current
Cashier - Kroger
01.2020 - 06.2022
Fast Food Cashier - Dairy Queen Grill & Chill
01.2019 - 09.2020
Pendleton Heights High School - High School Diploma,

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Jade Jackson