Jade Jager
Spencer,IA
Summary
Dynamic and approachable professional with a proven track record in managing and resolving customer complaints effectively. Demonstrated ability to handle multiple tasks and responsibilities efficiently and with precision. Excellent communication and interpersonal skills underscore a strong commitment to delivering exceptional service and fostering positive customer relationships. A results-oriented mindset ensures that customer satisfaction remains a top priority in all interactions.
Overview
8
8
years of professional experience
Work History
Team Member
Kwik Star
08.2024 - Current
- Provide exceptional guest service, resulting in repeat visits from satisfied customers.
- Train new Guest Service Associates, sharing best practices for exceptional customer service.
- Help customers complete purchases, locate items, and join reward programs.
- Resolve product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve the problem.
Assistant Property Manager/Cleaner
Innovation Village- Den-Wil & Lloyd Companies
01.2022 - 08.2024
- Provided excellent customer service by responding quickly to emails or phone calls from tenants and property owner, and quickly resolve inquiries.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Developed and maintained professional relationships with residents, community and owners.
Crew Lead/Trainer
Culvers
01.2020 - 12.2021
- Trained employees on proper use of equipment and tools, as well as food preparation techniques.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
Cleaner/ Server
The Lanes- Owned by MG OIL
12.2020 - 06.2021
- Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Developed positive working relationships with staff members through effective communication and collaboration.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Hyvee Grocery
01.2019 - 12.2019
- Organized bags for efficient bagging of groceries for customers at checkout counters.
- Ensured compliance with health regulations regarding food safety standards by following company policies and procedures.
- Maintained knowledge of store layout and location of merchandise in order to assist customers quickly.
- Maintained cleanliness of work area throughout shift including sweeping floors, cleaning countertops.
- Provided excellent customer service by ensuring customer satisfaction through friendly interactions.
- Verified that all prices were accurate on items before ringing them up for purchase.
Team Member
Culver's
08.2017 - 12.2018
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled cash and credit transactions.
- Completed all store opening and closing procedures.
Education
General Studies -
Brookings High School
Brookings, SD12.2018
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Organizational skills
- Guest services
Timeline
Team Member
Kwik Star
08.2024 - Current
Assistant Property Manager/Cleaner
Innovation Village- Den-Wil & Lloyd Companies
01.2022 - 08.2024
Cleaner/ Server
The Lanes- Owned by MG OIL
12.2020 - 06.2021
Crew Lead/Trainer
Culvers
01.2020 - 12.2021
Cashier
Hyvee Grocery
01.2019 - 12.2019
Team Member
Culver's
08.2017 - 12.2018
General Studies -
Brookings High School