Jade Jensen
Las Vegas,NEVADA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative SR
UnitedHealth Group/Optum
08.2022 - Current
- Company Overview: Customer Service Representative SR
- Assist Members with benefits/account questions
- Train new employees on systems, procedures, policies and company goals
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provide the best customer service and quality to members
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Case Consultant
Morgan & Morgan Law Firm
10.2021 - 04.2022
- Company Overview: Case Consultant
- Answer high-volume calls every 1-2 minutes
- Help Clients transfer to legal team, answer questions about account
- Provide the best customer service, Turn downs, refer outs, state bar number
- Listen to potential clients situations, give empathy & make them comfortable with trusting me
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Production Supervisor
Halo Labs
10.2018 - 10.2021
- Company Overview: Production Supervisor
- Create labels on Adobe, Create logs, Manage Order fulfillment & OA departments
- Run meetings about numbers/goals for production, Run metric reports, inventory reports, set up new processes, Dealt with sales/customer support
- Blend distillate with terpenes/Lab work, Create production plans for each month
- Resolved issues quickly to maintain productivity goals.
- Help out in compliance and purchasing department
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Marketing Assistant/Community Relations
Seven Hills Orthodontics
08.2017 - 10.2021
- Company Overview: Marketing Assistant/Community Relations
- Coordinate patient and staff events, Manage all social media accounts, Manage mail that needed to go out for marketing, Coordinate team photos and contests, Daily emails and reports
- Marketing meetings once a week to go over marketing reports and brainstorm need ideas
- Interview candidates for positions throughout the office to pass on to HR for the hiring process
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Education
Advanced Diploma -
Coral Academy Of Science
05.2015
Skills
- Professional customer service skills
- Advanced in Microsoft Office
- Outlook
- Adobe Illustrator
- Intermediate typing skills
- Excellent Leadership skills
- Team leader skills
- Data entry
Certification
- Cosmetology License - [NV] Board of Cosmetology.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative SR
UnitedHealth Group/Optum
08.2022 - Current
Case Consultant
Morgan & Morgan Law Firm
10.2021 - 04.2022
Production Supervisor
Halo Labs
10.2018 - 10.2021
Marketing Assistant/Community Relations
Seven Hills Orthodontics
08.2017 - 10.2021
Advanced Diploma -
Coral Academy Of Science
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