Summary
Overview
Work History
Skills
Certification
Timeline
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Jade` Johnson

Burnsville,Minnesota

Summary

Versatile professional with experience at Rust Consulting Inc., adept in technical troubleshooting and fostering customer relationships. Successfully managed Pristine Services, enhancing operations and client satisfaction. Skilled in SLA compliance and empathy, achieving a loyal customer base through exceptional service and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Assistant

Rust Consulting Inc.
05.2024 - Current
  • Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.

Small Business Owner

Pristine Services
04.2019 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Skills

  • Technical troubleshooting
  • Escalation handling
  • Empathy and patience
  • SLA compliance
  • Design web site for small business
  • Multiple website languages
  • Multiple Windows OS
  • Mac OS
  • Linux
  • Ticketing system expertise

Certification

CompTIA A+ - August 2024

Timeline

Help Desk Assistant

Rust Consulting Inc.
05.2024 - Current

Small Business Owner

Pristine Services
04.2019 - Current

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Jade` Johnson