Jade Johnson
Nashville,TN
Summary
Experienced professional with a proven track record of delivering exceptional results through collaborative teamwork and adaptability. Adept at managing tasks, solving problems, and ensuring seamless operations. Recognized for reliability, a strong work ethic, and the ability to meet evolving needs with a positive attitude. Committed to achieving goals and making valuable contributions to team success.
Overview
6
6
years of professional experience
Work History
Barista
HMSHost
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Service Desk Lead
The Home Depot
01.2021 - 10.2024
- As a Service Desk Lead at Home Depot, I oversaw the efficient operation of the service desk, ensuring exceptional customer service and resolving issues promptly and effectively
- My responsibilities included supervising a team, delegating tasks, and providing training and guidance to ensure staff proficiency in handling customer inquiries, returns, and exchanges
- I maintained a thorough understanding of Home Depot policies and procedures, facilitating smooth transactions and resolving escalated customer concerns with professionalism and tact
- Additionally, I collaborated with other departments to streamline processes and improve the overall customer experience
Customer Service Representative
Sam's Club
06.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Barista
Starbucks
01.2019 - 01.2021
- As a Starbucks barista, I consistently delivered exceptional customer service by crafting high-quality beverages and providing a welcoming atmosphere for patrons
- Skilled in multitasking and prioritizing tasks in a fast-paced environment, I maintained cleanliness and organization while efficiently processing orders
- Collaborating with team members, I contributed to a positive work environment and upheld Starbucks' standards of excellence
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
01.2026
High School Diploma - undefined
Memphis Central High School
Memphis, TN05.2019
Skills
- Exceptional leadership and communication skills
- Proficient in customer service best practices
- Strong knowledge of retail operations and processes
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving and conflict resolution abilities
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
HMSHost
11.2024 - Current
Customer Service Representative
Sam's Club
06.2021 - 09.2021
Service Desk Lead
The Home Depot
01.2021 - 10.2024
Barista
Starbucks
01.2019 - 01.2021
High School Diploma - undefined
Memphis Central High School
Bachelor of Science - Healthcare Administration
Southern New Hampshire University