Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Jade Joseph

Jacksonville,FL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Optum Rx. Skilled in conflict resolution and Microsoft Office Suite, I excel in leadership roles, having supervised teams to achieve significant improvements in efficiency. My adaptability and expertise in problem-solving drive operational excellence and positive outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

OptumRx
03.2022 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Processed prescription refills accurately and in a timely manner while maintaining confidentiality of patient information.
  • I was responsible for managing prescription drug benefits by handling claim adjudication, prior authorization requests , benefit inquiries and coordinating with pharmacies


  • Resolved customer service issues regarding prescription refills or discrepancies between ordered drugs and dispensed drugs.
  • Communicated regularly with pharmacy technicians regarding inventory levels, prescription refills.

Assistant Coordinator

Government contract NSDT
09.2018 - 08.2021
  • Collaborated with team members to complete projects within established deadlines.
  • Assisted in the preparation of USDA documents and forms.
  • Prepared presentations using multimedia tools such as PowerPoint slideshows or videos.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contacted relevant stakeholders to resolve project issues and maintain schedules.
  • Networked within community to generate and develop potential sales leads.

Assistant Manager

Diversified Consultants Inc.
01.2014 - 09.2018
  • Contacted customers with delinquent accounts to solicit payment.
  • Advised customers on methods of avoiding future delinquencies through budgeting techniques.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Monitored overdue accounts using automated information systems.
  • Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
  • Resolved customer complaints regarding sales and service.
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.

Dispatcher

ADT Security
12.2012 - 01.2014
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Account Manager

Select Portfolio Servicing
08.2012 - 07.2013
  • Identified valuable solutions for customers with credit problems.
  • Monitor and analyze the performance of existing loans
  • Research and analyze the servicing portfolio
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Evaluated existing mortgage portfolios for refinancing opportunities.
  • Approved or denied loan applications and explained reasoning behind decisions.

Assistant Store Manager

Catherines Plus Size Stores
07.2010 - 07.2012
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Coached and developed store associates through formal and informal interactions.

Education

Associate of Science - Business Administration

FSCJ

Shbam Certified Dance Instructor - Health And Fitness

LES MILLS

Fitness Trainer

ISSA

Skills

  • Scheduling
  • Account updating
  • Administrative support
  • Computer proficiency
  • Problem resolution
  • Verbal and written communication
  • Microsoft Excel
  • Microsoft PowerPoint
  • Data visualization and presentations
  • Data screening
  • Data collection management

Certification

  • ISSA Certified Trainer
  • Les Mills Certified Shbam Intructor

Education and Training

Florida State College at Jacksonville A.S Business Administrative -Still attending expected completion date 09/2026

Timeline

Customer Service Representative

OptumRx
03.2022 - Current

Assistant Coordinator

Government contract NSDT
09.2018 - 08.2021

Assistant Manager

Diversified Consultants Inc.
01.2014 - 09.2018

Dispatcher

ADT Security
12.2012 - 01.2014

Account Manager

Select Portfolio Servicing
08.2012 - 07.2013

Assistant Store Manager

Catherines Plus Size Stores
07.2010 - 07.2012

Shbam Certified Dance Instructor - Health And Fitness

LES MILLS

Fitness Trainer

ISSA

Associate of Science - Business Administration

FSCJ

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