Jade Kinch
Johnson City,Tennessee
Summary
Bank of America Representative Sociable Server offering 3 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. I am excited to have the chance to be a part of your team and make the workplace more enjoyable and efficent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Aubrey's Restaurant
Johnson City, TN
09.2023 - Current
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Cootie Brown S
Johnson City, TN
09.2023 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared checks, itemizing total meal costs and taxes.
- Garnished dishes and beverages to serve visually appealing menu items.
Bank of America Representative
ACT
Johnson City, Tennessee
04.2023 - 09.2023
- Promoted bank services and features to encourage new customer acquisition
- Collected and updated information for customer profiles, maintaining data confidentiality
- Maintained up-to-date knowledge of banking regulations, policies and procedures
- Provided accurate information regarding bank products and services to customers, including account balances, loan payments, transfers, deposits
- Ensured compliance with applicable laws, rules and regulations governing banking operations
- Educated customers on different account types to best suit individual needs
- Adhered to all security procedures when dealing with confidential customer information
- Handled customer phone calls, obtaining information and transferring to appropriate bank personnel
- Established positive relationships with customers through active listening and communication
- Answered customer questions about account balances, interest rates and fees
- Developed strong customer service skills by providing prompt and courteous assistance to customers in person, via telephone, and email
- Processed deposits, withdrawals, transfers and check cashing for drive-through and walk-in customers.
Assembly Line Worker
Chef Minute Meals
Piney Flatts, Tennessee
11.2022 - 04.2023
- Performed physical labor on the assembly line.
Sales Representative
Bluegreens Vacations
Bristol, Tennessee
09.2022 - 11.2022
- Followed standard operating procedures to meet quality requirements
- Worked efficiently and accurately while meeting production goals and deadlines
- Maintained a safe work environment by adhering to all safety regulations and procedures
- Operated hand tools, power tools, and other machines as needed for the assembly process
- Loaded and unloaded materials from assembly line
- Followed safety guidelines and procedures for operating assembly line equipment
- Followed written instructions and diagrams to assemble components correctly.
Server
Cheddars
Johnson City, Tennessee
08.2021 - 12.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes.
Server
Applebees
Johnson City, Tennessee
08.2021 - 11.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes.
Server
Pincher's
Venice, Florida
08.2021 - 11.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes.
Server
Red Lobster
North Port, Florida
08.2021 - 11.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes.
Cashier Team Lead
McDonalds
Johnson City, Tennessee
03.2020 - 08.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Identified ways to improve efficiency in operations and implemented process changes.
Education
Associate in Science (A.S.) in Political Science -
Northeast State Community College
12.2023
Skills
- Table Bussing
- Beverage Preparation
- Table Setting
- Guest Engagement
- Safe Food Handling
Certification
ABC License
Contact - Skills
- Legal Considerations
- Change Orders
- Customer Outreach
- Customer Service
- Food Safety
- Deepening
- Upselling
Volunteer Experience
- Salvation Army, Johnson City, Tennessee, 03/01/23, 05/01/23
- Washington County Animal Shelter, Johnson City, Tennessee, 01/01/22, 03/01/22
Timeline
Server
Aubrey's Restaurant
09.2023 - Current
Server
Cootie Brown S
09.2023 - Current
Bank of America Representative
ACT
04.2023 - 09.2023
Assembly Line Worker
Chef Minute Meals
11.2022 - 04.2023
Sales Representative
Bluegreens Vacations
09.2022 - 11.2022
Server
Cheddars
08.2021 - 12.2021
Server
Applebees
08.2021 - 11.2021
Server
Pincher's
08.2021 - 11.2021
Server
Red Lobster
08.2021 - 11.2021
Cashier Team Lead
McDonalds
03.2020 - 08.2021
Associate in Science (A.S.) in Political Science -
Northeast State Community College
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