Jade Lester
Riviera Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Old Castle
06.2023 - 01.2024
- Organizing schedules, Dispatching trucker drivers, Data entry, Bookkeeping, Maintaining office equipment, Entering orders, Running reports, Answering phones, Truck inventory, Warehouse inventory, Processing orders, Credit accounts
- Managed filing system, entered data and completed other clerical tasks.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Health Information Specialist
Professional Outsource
06.2021 - 01.2022
- Provided assistance to clients, Assisted customers in person, Assisted customers with a warm and professional attitude, Processed customer transactions, Handled emails, inbound calls, and outbound calls, Booked appointments, Handled billing issues and order inquiries, Providing medical records as requested, Hippa, Legal ROI, Contract
- Scanned and uploaded medical records into electronic medical records system.
- Enhanced the efficiency of medical coding practices by regularly auditing charts and providing feedback to healthcare providers.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
Customer Service Representative
Seacrest Services, Inc
11.2019 - 01.2021
- Addressing tenant complaints, Provided assistance to clients, Assisted customers in person, Assisted customers with a warm and professional attitude, Processed customer transactions, Handled emails, inbound calls, and outbound calls, Booked appointments, Handled billing issues and order inquiries, Process work orders, Enter Orders, Direct contact with Property manager
- Developed and updated databases to handle customer data.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Receptionist/Medical Assistant
Dr.Joseph
05.2016 - 06.2019
- Answered phone calls, emails and patient messages via the clinic's online patient portal, Apply appropriate ICD-9 and CPT-4 codes to describe services and diagnoses when submitting medical claims for inpatient and outpatient surgical procedures, Checked 25-30 patients in and out of the medical clinic per day, including scheduling appointments, collecting copays/deductibles and applying CPT and ICD-10 codes
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
Site Supervisor
Sunstate Security
08.2010 - 01.2016
- Coaching and training security guards to ensure they are familiar with company policies and procedures related to their jobs, Accompanied guests to destinations that required security clearance access, Check credentials for all entrants, Enforce company rules and policies, Gather CCTV footage, statements, and relevant documentation for reports, Greeted guests upon arrival and developed trust with regular patrons, Patrol areas regularly and make notes of suspicious activity, Report all incidents to law enforcement
- Trained workers in proper methods, equipment operation and safety procedures.
- Developed work schedules for team members to maximize shift coverage.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Provided onsite training to help develop employee skills.
Education
Diploma - Medical Front office Billing and Coding
Florida Career College
West Palm Beach, FL03.2019
High school Diploma -
Goliath Academy
03.2016
Skills
- Computer Proficiency
- Documentation And Reporting
- Schedule Maintenance
- Recordkeeping
- Mail handling
- Computer Skills
- Scheduling
- Microsoft Office
- Data Entry
- Customer Service
- Records Management
Certification
Certified Home Health Aide
Billing and coding
Personal Information
Title: Customer Service/Administrative Assistant
Awards
Ambassador, 11/01/18, 4.0
Timeline
Administrative Assistant
Old Castle
06.2023 - 01.2024
Health Information Specialist
Professional Outsource
06.2021 - 01.2022
Customer Service Representative
Seacrest Services, Inc
11.2019 - 01.2021
Medical Receptionist/Medical Assistant
Dr.Joseph
05.2016 - 06.2019
Site Supervisor
Sunstate Security
08.2010 - 01.2016
Diploma - Medical Front office Billing and Coding
Florida Career College
High school Diploma -
Goliath Academy
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