JADE LEWIS
Needles,CA
Summary
Dynamic food service professional with a proven track record at McDonald's, excelling in team leadership and customer service. Recognized for enhancing kitchen productivity through effective multi-tasking and problem-solving skills. Committed to food safety and quality assurance, ensuring a clean and efficient work environment while delighting customers with exceptional service.
Overview
8
8
years of professional experience
Work History
Line Cook
Krispy Krunchy Foods-Texaco Gas Station
Fort Mohave , AZ
10.2024 - Current
- Followed proper food handling methods and maintained correct temperature of food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Kept stations stocked and ready for use to maximize productivity.
- Set up and performed initial prep work for soups, sauces and salads.
- Performed basic knife skills such as dicing onions or slicing meats.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Performed workstation prep prior to shift start.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Replenished food items from inventory and rotated ingredients.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Adhered to portion controls and presentation specifications.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Grilled and deep fried various foods from meats to potatoes.
- Counted and balanced registers.
- Ensured that all store areas were safe, clean, and presentable to customers.
- Opened store in accordance with corporate policies and procedures.
- Processed shipments of incoming merchandise efficiently.
Budtender
The Gas Station Dispensary
Needles, California
08.2023 - 09.2024
- Educated customers about the benefits of cannabis, including both THC and CBD products.
- Maintained a clean, organized, and visually appealing retail space.
- Collected payments accurately using the Point of Sale system.
- Promoted special offers or featured products to increase sales volume during slow periods.
- Ensured adherence to local, state, and federal cannabis laws by strictly following operational guidelines.
- Updated the dispensary's website to feature new products.
- I greeted visitors warmly upon entering the dispensary and promptly addressed their inquiries about all products.
- Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled large volume of cash with high accuracy and security each day.
- Fully trained, comfortable, and reliable with all opening and closing procedures.
Food Service Supervisor
Topock 66
Needles, California
05.2023 - 03.2024
- Trained and developed food service team members in company policies and service standards.
- Supported the food service department's growth, monitoring industry trends to maintain competitive pricing and service offerings.
- Enforced compliance with regulatory requirements for safe food handling and sanitation.
- Assisted in preparing meals during busy periods or when short-staffed, to maintain efficient service levels.
- Addressed customer complaints and concerns promptly and professionally.
- Conducted regular inventory checks to ensure adequate supplies were available for daily operations.
- Delighted customers with optimized service strategies, excellence in food preparation, and appropriate pricing strategies for market conditions.
- Fostered a positive work environment through effective communication among team members.
- Maintained cleanliness and organization of the kitchen, dining area, and storage spaces.
- Motivated exceptional performance from team members, empowering staff to handle problems, and seek out opportunities for improvement.
- Addressed customer issues by validating complaints and exchanging ordered food.
- Achieved high inspection scores by managing food handling and safety procedures.
- Developed staff skills through training and mentoring.
- Minimized costs through food, supply, and waste tracking and control.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Key Holder Supervisor
Dollar General
Needles, California
01.2020 - 04.2023
- Counted and balanced drawers, and armed the alarm system as part of the store's opening and closing.
- Maintained store cleanliness, and assisted management with operational tasks.
- Led by example on the sales floor, and always achieved individual sales goals.
- Organized the stock room and checked inventory for accurate labeling, logical placement, and neat arrangement.
- Resolved escalated customer service issues or concerns
- Coordinated smooth front-end operations, overseeing front-line employee work
- Processed sales, returns, and exchanges quickly and accurately.
- Enforced safety guidelines among staff members, and reported any accidents or incidents promptly.
- Liaised with vendors regarding product ordering, delivery scheduling, and invoice discrepancies.
- Performed daily inventory counts and restocked shelves as needed.
- Trained new employees on store policies, procedures, and register operations.
- Processed incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and stocking shelves accordingly.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained a safe and secure environment within the store.
Manager
McDonald's
Needles, California
03.2017 - 06.2021
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Cross-trained staff in secondary roles to expand operational diversity.
- Supervised and guided employees to reach the company's objectives.
- Oversaw the execution of opening and closing procedures to the desired standard.
- Enforced safety procedures and monitored compliance.
- Resolved conflicts between team members professionally.
- Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction, and maximize productivity.
- Evaluated employees' training needs, providing necessary resources.
- Delegated tasks to team members according to their abilities and workload.
- Collaborated with other departments in cross-functional projects.
- Managed the daily operations of the department or company.
- Monitored employee performance using real-time data and reports.
- Oversaw employee recruitment, training, and onboarding processes.
- Developed strategies and plans for new product development.
- Improved productivity after reviewing and modifying operations and workflows.
- Simplified decision-making, with detailed reports for the executive team.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Established processes to ensure efficient workflow throughout the organization.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School -
Needles High School
Needles, CAHigh School -
Western High School
Las Vegas, NevadaSkills
- Multi-Tasking
- Problem Solving
- Motivated energy
- Communication
- Customer Service
- Fast Learner
- Ambidextrous
- Reliability
- Food safety
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Adaptability and flexibility
- Kitchen sanitization
- Quality assurance
- Active listener
- Team leadership
- Frying
- Garnishing
- Food handler certification
- Self motivating
Languages
ASL
Timeline
Line Cook
Krispy Krunchy Foods-Texaco Gas Station
10.2024 - Current
Budtender
The Gas Station Dispensary
08.2023 - 09.2024
Food Service Supervisor
Topock 66
05.2023 - 03.2024
Key Holder Supervisor
Dollar General
01.2020 - 04.2023
Manager
McDonald's
03.2017 - 06.2021
High School -
Needles High School
High School -
Western High School
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