Jade Maginn
UAE
Summary
Detail-oriented professional with expertise in customer service and travel logistics. Proven ability to assess needs, coordinate complex itineraries, and foster strong relationships with industry partners.
Overview
20
20
years of professional experience
Work History
Pet Travel Manager
Pawsome Pets LLC
Dubai
09.2022 - 08.2024
- Assessed travel needs and preferences to create tailored itineraries.
- Researched destinations for entry requirements, quarantine restriction's.
- Coordinated with vendors to secure competitive rates and services.
- Managed booking processes for flights and ground transportation.
- Coordinate with Veterinarian's to ensure all vaccinations are in order for travel.
- Complete travel certificates for travel.
- Liaise with pet owners to arrange there pet's travel.
- Collaborated with cross-functional teams to provide seamless support throughout the entire itinerary planning process.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
Relocation Specialist
Intouch Relocations
Dubai
04.2018 - 08.2024
- Coordinated relocation logistics for clients, ensuring efficient scheduling and resource allocation.
- Assisted clients in understanding relocation processes, addressing inquiries with clear communication.
- Evaluated client needs to provide tailored relocation solutions and support throughout transitions.
- Collaborated with vendors to secure housing and transportation services aligned with client requirements.
Prison Custody Officer
HMPS
Buckinghamshire, UK
04.2011 - 08.2017
- Supervised daily operations to ensure safety and security within facility.
- Conducted regular inspections of inmate living areas to maintain compliance with regulations.
- Implemented conflict resolution strategies to de-escalate potential disturbances among inmates.
- Trained new staff on protocols, procedures, and emergency response measures for effective operations.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates' reintegration.
- Monitored inmate behavior and reported incidents to enhance overall facility security measures.
- Managed documentation of inmate activities and incidents to ensure accurate records and accountability.
- Handled high-pressure situations calmly under duress by employing sound decision-making abilities grounded in policy knowledge.
- Provided compassionate care for inmates experiencing mental health crises while maintaining professional boundaries at all times.
- Reduced incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Council Tax Enforcement Officer
Wycombe District Council
Buckinghamshire,UK
04.2008 - 04.2011
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Responded to client questions and helped individuals complete and file documentation.
Apprentice Hairdresser/ Hairdresser/Receptionist
Peters International
Buckinghamshire,UK
09.2004 - 04.2008
- Assisted in haircuts and styling, ensuring customer satisfaction and adherence to salon standards.
- Maintained cleanliness of workstations and tools, promoting a safe and welcoming environment.
- Supported senior stylists in color application and treatment processes, enhancing client service experience.
- Developed knowledge of current hair trends and techniques through continuous education and training sessions.
- Collaborated with team members to manage inventory of products, ensuring availability for services offered.
- Mentored junior staff on proper techniques and salon procedures, fostering a collaborative learning atmosphere.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Attended professional development workshops to stay current on industry trends and advanced styling techniques.
Education
NVQ Level 3 - Care in Custody
HMPS
Buckinghamshire, UK04-2018
NVQ Level 1 And 2 - Hairdressing
Aylesbury College
Buckinghamshire,UK08-2006
GNVQ - Travel And Tourism
Stoke Mandeville Upper School
Buckinghamshire, UK08-2004
GNVQ - Health And Social Care
Stoke Mandeville Upper School
Buckinghamshire,UK08-2004
GCSE - Mathematics
Stoke Mandeville School
Buckinghamshire,UK08-2004
GCSE - Science
Stoke Mandeville Upper School
Buckinghamshire, UK08-2004
GCSE - English
Stoke Mandeville Upper School
Buckinghamshire, UK08-2004
Skills
- Cultural sensitivity
- Itinerary development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
Timeline
Pet Travel Manager
Pawsome Pets LLC
09.2022 - 08.2024
Relocation Specialist
Intouch Relocations
04.2018 - 08.2024
Prison Custody Officer
HMPS
04.2011 - 08.2017
Council Tax Enforcement Officer
Wycombe District Council
04.2008 - 04.2011
Apprentice Hairdresser/ Hairdresser/Receptionist
Peters International
09.2004 - 04.2008
NVQ Level 3 - Care in Custody
HMPS
NVQ Level 1 And 2 - Hairdressing
Aylesbury College
GNVQ - Travel And Tourism
Stoke Mandeville Upper School
GNVQ - Health And Social Care
Stoke Mandeville Upper School
GCSE - Mathematics
Stoke Mandeville School
GCSE - Science
Stoke Mandeville Upper School
GCSE - English
Stoke Mandeville Upper School