Jade Manning
Columbus ,OH
Summary
Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
The Ohio State University, James Cancer Hospital
07.2023 - Current
- Coordinated patient scheduling to optimize clinic flow and minimize wait times.
- Verified insurance coverage and benefits to ensure accurate patient billing processes.
- Assisted patients with registration and intake procedures, enhancing overall experience.
- Collaborated with clinical staff to streamline communication and improve service delivery.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Head Cashier
Lowes Home Improvment
02.2023 - 07.2023
- Supervised daily cash operations, ensuring accuracy in transactions and compliance with company policies.
- Trained and mentored junior cashiers on best practices for customer service and register operation.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times for customers.
- Conducted regular audits of cash drawers to maintain accountability and minimize discrepancies.
- Managed scheduling for cashier staff, optimizing coverage during peak hours to ensure seamless operations.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Utilized POS systems to track sales trends, assisting in inventory management and forecasting needs.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
TJX Companies
10.2019 - 07.2023
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels to ensure timely restocking and optimal product availability.
- Trained new associates on sales techniques and store policies to improve team performance.
- Collaborated with management to develop promotional displays that increased customer engagement.
- Streamlined checkout processes, reducing wait times and improving overall customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Political Science
The Ohio State University
Columbus, Ohio, OH05-2026
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Punctual and hardworking
- Calm and effective under pressure
Timeline
Patient Access Coordinator
The Ohio State University, James Cancer Hospital
07.2023 - Current
Head Cashier
Lowes Home Improvment
02.2023 - 07.2023
Sales Associate
TJX Companies
10.2019 - 07.2023
Bachelor of Arts - Political Science
The Ohio State University