Jade Martin

Maintained secure and orderly housing units for inmates by enforcing state laws and institutional policies, contributing to a 65% reduction in disciplinary incidents during tenure.
Conducted daily counts and inspections with 100% accuracy, preventing escapes and detecting contraband before incidents occurred.
Responded to and de-escalated many+ high-risk situations without injury to staff or inmates, demonstrating advanced crisis management skills.
Trained and mentored new officers on security protocols, report writing, and inmate interaction, improving onboarding efficiency by 40%.
Coordinated with medical, mental health, and administrative staff to ensure timely inmate services, reducing grievances and increasing compliance.
Authored precise incident and operations reports used in investigations, court proceedings, and facility audits, ensuring legal and procedural compliance.

• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Followed verbal and written instructions to properly move and ship products.
• Assembled, sealed, and loaded packages into correct trucks.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Sorted, scanned, and loaded/unloaded packages of various sizes and weights with speed, accuracy, and attention to safety.
• Maintained a fast-paced workflow to meet tight shipping deadlines while adhering to UPS operational standards.
• Operated hand trucks, conveyor belts, and other material-handling equipment to move packages efficiently.
• Inspected packages for damage and ensured accurate labeling and routing to prevent delays or errors.
• Collaborated with team members to coordinate package flow, improve efficiency, and resolve logistical issues.
• Upheld strict safety procedures, contributing to a reduction in workplace incidents and increased overall productivity.

• Kept high average of performance evaluations.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Supervised daily operations across Decant, Picking, and Stowing departments, ensuring productivity targets and quality standards were consistently met.
• Managed a team of at least 15 associates, providing training, performance feedback, and shift coordination to improve efficiency and reduce errors.
• Monitored real-time metrics to identify workflow bottlenecks, implementing process adjustments that improved unit-per-hour (UPH) rates by 30%.
• Enforced safety standards and conducted routine checks, contributing to a 20% reduction in workplace incidents during tenure.
• Collaborated with shift managers and process assistants to align labor resources with demand, reducing overtime costs while maintaining SLA compliance.
• Led daily stand-up meetings to communicate production goals, operational updates, and safety reminders, boosting team engagement and accountability.
• Assisted in cross-departmental process improvements, including optimizing decanting layouts and stow strategies to reduce travel time and increase throughput.

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Supervised food presentation and plating to enhance visual appeal.
• Controlled food costs and managed inventory.

• Helped customers locate products and checked store system for merchandise at other sites.
• Tracked substitutions and informed customers of changes.
• Loaded and unloaded orders at customer's homes or locations.
• Worked productively with customers to meet order requirements and service expectations.
• Accurately picked and packed an average of 45 customer orders per shift, ensuring quality checks for freshness, expiration dates, and damage.
• Operated handheld scanning devices to fulfill orders efficiently and maintain real-time inventory accuracy.
• Coordinated with team members to meet tight pickup deadlines, consistently achieving 98% on-time fulfillment rate.
• Assisted customers during order pickup, providing friendly service and resolving issues to ensure a positive shopping experience.
• Maintained backroom and staging areas in clean, organized condition for efficient workflow