JADE MARTIN CHAPMAN

• Managed system integrations and requirements delivery across vendors for Medicaid IT systems serving over 177,000 members.
• Directed full SDLC for financial data tracking tool managing $8 billion in State Fiscal Recovery Funds for Michigan.
• Led federal reporting workstreams to ensure compliance and automate quarterly financial submissions to U.S. Treasury.
• Facilitated strategic planning and data-driven implementation processes that enhanced efficiency for local governments.

Applied Design Thinking to define Salesforce CRM requirements for Georgia Tech Professional Education, aligning user needs with objectives.

Conducted qualitative and quantitative policy research to analyze housing, homelessness, and crime prevention strategies across major U.S. cities, informing data-driven recommendations for local government initiatives.

Synthesized findings from stakeholder interviews into concise policy briefs and thematic summaries to support strategic planning and decision-making processes.

Supported the development of standardized research and analysis frameworks, including interview templates and data collection protocols to improve consistency and validity.

Developed and managed project tracking systems within Monday.com to monitor progress, deliverables, and cross-agency collaboration.

Provided strategic guidance on public communication and engagement strategies, aligning social media and messaging efforts with broader organizational policy goals.

• Taught C++(I and II), Java (I,II, and III), IT Analysis and Design, and Project Management
• Developed a career readiness curriculum to ensure that students have the tools to identify and pursue work that is aligned with their skill sets, passion, and purpose
• Served on the Advisory Committee for the Computer Information Systems Department

• Owned critical project management functions for the Mayor's criminal justice reform initiative to transform the Atlanta City Detention Center (ACDC) into a Center for Equity. Managed workstreams related to Human Resources, Policy Analysis, Legislation, Internal/External Stakeholder Engagement, Facility Design and Renovations, Department of Corrections Operations, Information Technology, and external consultant deliverables.
• Led the Community Engagement initiative to educate Atlanta Voters on the Community Land Trust Referendum on the 2020 Presidential Election Ballot. The Referendum passed with 79.6 % of voter's approval making homeownership more affordable for low- and moderate-income families who buy their home through the Community Land Trust.
• Managed the Solid Waste Rate Study to assess the $55M Solid Waste Fund. Collaborated with Finance, Operations, IT, Legal and external consultants to determine a fair, equitable, and legally defensible apportionment methodology.
• Strategically managed relationships with seven Community Improvement Districts (CIDs) to streamline operations, resolve issues, and improve communications to ensure efficient implementation of multi-million dollar infrastructure improvements.
• Facilitated focus groups for the Mayor's Use of Force Advisory Council which produced recommendations for operational and legislative changes to the City's existing Use of Force Policies.

• Developed an operational strategy to support the Mayor's goal to increase pot hole repairs from 60/day to 200/day.
• Managed Strategic Planning process including conducting focus groups, Executive Leadership Retreat, and Goal Setting and Operational Rhythm workshops.
• Identified trends in Service Level Agreement (SLA) and backlog data for the Office in Transportation. Conducted assessments of staffing, equipment, processes, training, and technology to identify opportunities to improvement performance.
• Conducted benchmark study to identify best practices for municipal recycling and solid waste operations in Oregon, California, and Washington. Provided recommendations to meet the Mayor's waste diversion and sustainability goals.

• Saved $200,000 by implementing corrective action plans to ensure compliance to contract requirements
• Provide strategic advisement to the Director of the Bank of America Clinical Operations Team including performance management, strategic planning, data analysis, and change management. The team was comprised of 42 Registered Nurses which performed Utilization Management and Case Management for 201,600 Bank of America employees and family members
• Developed and designed processes and systems that supported business needs in the areas of quality improvement and compliance monitoring

• Developed reports using Oracle Business Intelligence Enterprise Edition
• Created requirements gathering plan for the GoArmyEd Data Warehouse
• Supported Business Development Team with proposal writing.

• Analyzed operational data to establish team goals and metrics to improve efficiency and increase capacity
• Defined complex issues and developed timetables and processes for decision making.
• Mapped process flows and facilitated time studies.

• Conducted vendor management to ensure compliance to quality standards
• Designed firmware interfaces for Missile test simulations
• Created Integration Test Plans, Design Description Documents, and maintained versions in the Configuration Management Tool.

• Managed daily operating activities for the Micro Credit Program serving 2000 impoverished women living in 10 counties in Liberia
• Coordinated the logistics, programming, and budget for the All Liberian Women's Summit hosting 250 women including President Ellen Johnson Sirleaf and various community leaders
• Trained employees on the use of loan tracking software and repayment risk mitigation process.

• Led 25 technicians to execute daily production plans for Wind Turbine Hubs Cell
• Developed application to track inspection data and damaged tool replacements using Visual Basic and MS Access
• Improved critical supplier process capability by 79% by using Six Sigma Tools
• Reduced inventory by $2.2K by implementing Just In Time Inventory Methods.