JADE MARTIN CHAPMAN

Managed multiple concurrent initiatives supporting large-scale neighborhood revitalization efforts involving local government, nonprofit organizations, healthcare partners, contractors, and community stakeholders.

Selected accomplishments

• Managed multiple cross-functional workstreams simultaneously while coordinating timelines, deliverables, stakeholder communications, and executive updates.
• Developed project plans, meeting agendas, action logs, risk tracking documents, and implementation schedules.
• Facilitated executive and stakeholder meetings to support strategic decision-making.
• Coordinated vendors, consultants, nonprofit partners, and public agencies to ensure project milestones remained on schedule.
• Led organizational change initiatives supporting implementation of new community engagement strategies.
• Produced executive presentations, dashboards, project reports, and status updates.
• Managed competing priorities while maintaining alignment across multiple stakeholder groups.
• Supported governance activities including committee facilitation, decision tracking, and documentation.

Led enterprise transformation projects supporting state government agencies, healthcare organizations, and public sector clients.

Managed complex initiatives involving business operations, technology implementation, organizational change, and executive stakeholder engagement.

Selected accomplishments

• Directed large cross-functional project teams within highly matrixed organizations.
• Managed integrated project plans across business, technology, vendors, and executive leadership.
• Developed governance structures, RAID logs, project schedules, communication plans, and executive reporting.
• Facilitated steering committee meetings and executive decision-making sessions.
• Managed project risks, scope changes, dependencies, and issue resolution.
• Led organizational change activities supporting implementation of new business processes.
• Improved operational efficiencies through process redesign and continuous improvement initiatives.
• Partnered with client executives to ensure successful project delivery aligned with business objectives.
• Supported Agile and Waterfall project delivery methodologies.
• Delivered presentations to executive leadership and external stakeholders.

North Carolina Medicaid Transformation

• Supported statewide healthcare transformation initiatives serving more than 177,000 behavioral health members.
• Coordinated multiple stakeholders across healthcare providers, technology teams, and state leadership.
• Managed project planning, communications, risks, and implementation activities.

Michigan State Fiscal Recovery Fund

• Supported implementation and governance of a multi-billion-dollar federal funding initiative.
• Developed reporting processes, workflow improvements, governance documentation, and stakeholder communications.
• Helped automate grant management processes resulting in significant efficiency improvements.

• Led complex cross-functional initiatives involving city departments, consultants, community stakeholders, and executive leadership.
• Managed project planning, implementation tracking, stakeholder communications, risk management, and executive reporting for citywide transformation efforts.
• Facilitated collaboration across technical, operational, and policy teams to align project milestones, deliverables, and implementation activities.
• Developed executive briefings, strategic plans, status reports, and decision-support materials for senior leadership.
• Led public engagement efforts supporting a citywide affordable housing referendum initiative that achieved 79.6% voter approval.

• Led strategic planning, performance improvement, and operational modernization initiatives supporting city infrastructure and service delivery programs.
• Developed KPI dashboards, reporting frameworks, and executive visibility tools supporting data-driven decision-making and organizational performance.
• Improved operational efficiency by increasing pothole repair productivity from 60 per day to more than 200 per day through process redesign and performance management.
• Facilitated stakeholder workshops, implementation planning sessions, and continuous improvement initiatives supporting organizational alignment and execution.

• Led healthcare operations and change management initiatives supporting more than 201,600 members.
• Managed stakeholder engagement, operational readiness, implementation support, and performance improvement activities across multiple business units.
• Developed governance documentation, reporting dashboards, workflow models, and operational frameworks supporting enterprise-wide consistency and service delivery improvements.
• Partnered with clinical, technical, and operational teams to improve adoption, compliance, efficiency, and member experience outcomes.

• Implemented technology-enabled workflow improvements supporting healthcare coordination and remote patient populations.
• Evaluated EMR platforms, clinical workflows, and operational processes to identify opportunities for modernization and efficiency gains.
• Conducted SQL-based analysis supporting operational decision-making, process improvement, and strategic planning.

• Led Lean transformation and operational improvement initiatives supporting healthcare operations and member services.
• Conducted workflow analysis, process discovery, and operational assessments to identify improvement opportunities and support modernization efforts.
• Facilitated cross-functional collaboration among business, technical, and operational stakeholders to improve performance and service delivery.